Were to buy DM800 NOT CLONE

**cauliflower69** · 19th February, 2009, 06:34 PM

oh great will place order this evening so lovely

**tomcat415** · 20th February, 2009, 11:31 AM

well today got a reply from them 8 emails later
Dear Paul,
The box is needed to be sent to us. Have you send your box to dream multimedia in Germany? Before we refund we need to know where are those boxes.
There is no need to jump the gun. We are here to look after you and to make you a happy man.
Where is the box boss?
Best Regards,
SMS The Dreamboxshop official distributors of Dream- multimedia satellite receivers.

jump the gun ? what are they on happy pills well going to send box to them and i hope i get a full refund also got email from dreammedia my first email to them,as below

Dear MR PAUL GILBERT,

i'd like to apologize for the inconvenience you've had.
If you still have the box, i can offer you to send it directly to us for
fixing.
Please fill out the added service-paper and send the box to us with a copy of
the invoice.

Our address is:
Dream Multimedia GmbH
Pierbusch 26
44536 Lünen
Germany

Thanks in advance

least Dream Multimedia whats to help 20/02/2009

**techmob** · 22nd February, 2009, 05:10 PM

i bought 2 from sms and tbh when i first spoke to him, he did sound like he had an attitude problem, but if i have any probs with mine and he doesnt sort out himself within the 12 months warranty, then i will also kick up a big friggin stink

let us know how you get on mate....

**2tone** · 22nd February, 2009, 05:46 PM

max is ok you just need to know how to talk to him his head is all over the place lots of people on the phone looking receivers of him i even sent a 500 to him that was two years old and max got it fixed for free every time i change to a different dreambox i go to max has never let me down

**techmob** · 22nd February, 2009, 05:59 PM

Originally Posted by 2tone

max is ok you just need to know how to talk to him his head is all over the place lots of people on the phone looking receivers of him i even sent a 500 to him that was two years old and max got it fixed for free every time i change to a different dreambox i go to max has never let me down

yea but at the end of the day he should be atleast polite and cooperative towards a customer..

you may know him and he acts different to you, but my first impressions were not great and that is important, and then you hear other stuff

i will give him the benefit of the doubt and hope i don't need to contact him regarding mine

**cauliflower69** · 22nd February, 2009, 06:12 PM

I have no dealings with the man but customer service is key to future business in my opinion.

**tomcat415** · 23rd February, 2009, 12:57 AM

update well the box has been sent to Dream Multimedia to be looked at sent 21/02/09
to re-cap
got dm8000 one screw half out at the back one screw forced in at the back the dm8000 was not booting sometimes thougt it was me but was trying diff images then 4 days later my dvb-c turner card came open the box to see the chip and motherboard looked burnt (see pic) email sms i told them about it and said want a replacement -reply everyone is happy with there dm8000? again email them -reply take chip out send it to Dream Multimedia ?-email them again -reply send box to Dream Multimedia? last email to them informed trading standards about this -email back from sms- There is no need to jump the gun?
asked Dream Multimedia to check if this is a beta dm8000 or not while they check it !! at the end of the day if you buy something and not happy you get a re-fund mine was not up to the mark
asked for the cost of sending it to Dream Multimedia i bet he fell of his chair while counting money

**techmob** · 23rd February, 2009, 04:39 PM

so it cost you to send it to dream, how much?

how quick did dream respond to you, because everytime i have contacted them, i never seem to get a response

i have actually emailed them regarding a problem i have with my dm800 bought from sms, i have not bothered contacted him yet as i can imagine him trying any excuse not to swap it as the box functions fine other than this one problem

problem being i cannot get it to flash while in PRESS STOP DHCP MODE, or even signing a static ip to it, it wont flash via browser, only way is serial

the other dm800 i got from him flashes fine via browser

so you can imagine he wont be very helpful like some other sellers out there

**bakerk** · 23rd February, 2009, 05:17 PM

Originally Posted by techmob

so it cost you to send it to dream, how much?

how quick did dream respond to you, because everytime i have contacted them, i never seem to get a response

i have actually emailed them regarding a problem i have with my dm800 bought from sms, i have not bothered contacted him yet as i can imagine him trying any excuse not to swap it as the box functions fine other than this one problem

problem being i cannot get it to flash while in PRESS STOP DHCP MODE, or even signing a static ip to it, it wont flash via browser, only way is serial

the other dm800 i got from him flashes fine via browser

so you can imagine he wont be very helpful like some other sellers out there

Oops.. I just ordered an 800HD from them and it's supposed to be dispatched tomorrow by parcelforce..
I have booked a day off thursday in anticipation of going to the local parcelforce depot and collecting it...
If it hasn't shown by then I will be a bit upset to say the least. I also got a good price to add in the cable tuner module. No other official distributors seem to be holdnig 800's at the moment so choice of my source was limited..
I'll keep y'all posted..

**mickz** · 23rd February, 2009, 06:57 PM

Hi all,
Like your good selves i too have been hunting around for a DM800 (not clone) and emailed Satstore last week regarding stock.

The response was that stock was expected by the latter half of this week (w /c 23/02).

We shall wait and see , Hope this helps.
Mickz

**cauliflower69** · 23rd February, 2009, 07:49 PM

satstore is a good bit more expensive than others

399.00 GBP

=

454.595 EUR

compared to hm-sat.de that shows 429.

I know that shipping is a factor but the base price is 25 euro in the difference.

**Curious123** · 23rd February, 2009, 09:18 PM

I brought my dm600 from satstore and never had any hassle. If I was going to buy a dm800 I don't think I could trust anyone other than satstore.

**cauliflower69** · 23rd February, 2009, 10:39 PM

Originally Posted by Curious123

I brought my dm600 from satstore and never had any hassle. If I was going to buy a dm800 I don't think I could trust anyone other than satstore.

good point m8 and as i said before customer service is key.

Might give him a ring tomorrow and see what he says.

**Curious123** · 24th February, 2009, 10:20 AM

Originally Posted by cauliflower69

good point m8 and as i said before customer service is key.

Might give him a ring tomorrow and see what he says.

His name is Mark Hemmings nice bloke. I talked him into giving me a discount for my dm600 for being a DW member and saved a few quid on delivery as well by picking up the box.