500s cannot connect to router

[tony2803]

my freind has dreambox 500s,it has been working great until recently,it will no longer work through his belkin router to clear channels,reflashed box and completely reset everything,it will work in my house and his sons everything clears but not on his router,any theorys guys.. his provider is virgin,and we both are with talktalk,just wont work on his virgin line anymore.thanks

[cunny]

Can you connect to it via browser? Or any network program?

If not. Try changing ethernet leads ect.
If so. Try canyouseeme.org see if port is open

Sent from my GT-I9100 using Tapatalk

[tony2803]

Can you connect to it via browser? Or any network program?

If not. Try changing ethernet leads ect.
If so. Try canyouseeme.org see if port is open

Sent from my GT-I9100 using Tapatalk

can connect to box via teamviewer,and ftp,my friend lives 16 miles away,also changed leads and still no joy at his house.

[Elric]

reboot it all the router and modem,make sure the ip on the box
is same as before if not untick the dchp box and put your own
lan ip in (make sure its not conflicting with any other things that uses your router,ie pc,laptop,ps3 etc)

[tony2803]

reboot it all the router and modem,make sure the ip on the box
is same as before if not untick the dchp box and put your own
lan ip in (make sure its not conflicting with any other things that uses your router,ie pc,laptop,ps3 etc)

i have tried all that you suggested,the actuall box is 16 miles away from me,im using teamviewer to control my friends laptop,the only thing that i can try is completely reseting his belkin router to factory reset.thanks

[andy91]

i have tried all that you suggested,the actuall box is 16 miles away from me,im using teamviewer to control my friends laptop,the only thing that i can try is completely reseting his belkin router to factory reset.thanks

What are you using for the Nameserver?
Sometimes on some routers the gateway ip address doesnt work,had this a few times with Virgin.
Is he on Virgin?
Edit-Just read first post try Primary address: 194.168.4.100
Secondary address: 194.168.8.100

Andy

[tony2803]

What are you using for the Nameserver?
Sometimes on some routers the gateway ip address doesnt work,had this a few times with Virgin.
Is he on Virgin?

Andy.

yes he is with virgin broadband,im really clued up on dreambox,his laptop picks up the router fine i have gone through all the setting,s dreambox and his router but the problem is still there.im dumb founded.

[andy91]

yes he is with virgin broadband,im really clued up on dreambox,his laptop picks up the router fine i have gone through all the setting,s dreambox and his router but the problem is still there.im dumb founded.

Did you use 194.168.4.100 as nameserver?

Andy

[andy91]

Two ways i would try is disable Dhcp and have 192.168.2.100 as Dreambox 500s ip address,static.
Use 192.168.2.1 as gateway and nameserver.

If that didnt work would use the same settings but 194.168.4.100 as nameserver.

Andy.

[cunny]

So have you tried Open Port Check Tool

[tony2803]

So have you tried Open Port Check Tool

sorry for late reply,my friend is in work at moment,so i will link up to his laptop tomorrow and post results when done..thanks all

[cunny]

Has he got a virgin superhub?

[tony2803]

Has he got a virgin superhub?

no,he still has the old style modem linked up to his belkin router.

[tony2803]

Has he got a virgin superhub?

sorry for double post.

[badapple]

I have a Belkin N1 router , virgin modem & everything works fine, including the CC.
You may just need to FACTORY RESET modem & router.
Make sure to make note of the routers security settings first.