[tmontana]

hi guys,

i have purchased a few dreamboxes from dvbmonkey recently and thought i would leave some feedback. my 1st box was purchased online and it took them 16 days before they even shipped it, then i took another 12 days for me to receive it. having said that the box was of excellent quality.

2nd & 3rd boxes were purchased on 3rd november and still havnt been shipped which is a joke. customer service is quite good and i have sent several emails asking when are they going to ship my box, all i get is apologys about the delay and never a straight answer as to when they will be shipped. so ill have been waiting over about month to receive box 2 & 3.

so bottom line................if you need a dreambox fast., dont order from dvbmonkey

anybody else know of any other places in china where i can order a dreambox that wont take a month to get here?

cheers

tmontana

[Fano]

I'm waiting 20 days already and mine havent even been fecking dispatched !
Absolute shambles of a setup.
In this day and age of live stock tracking there is no excuse for this.
I've ordered off Dvbseller who are more expensive but dispatch within 2-3 days .
I wont be using DVBMonkey again.

[tmontana]

its a complete joke mate

needless to say its the last time i will order from them

how much inc shipping from dvb seller fano mate?

[Lyrrad]

Ordered 1 x 500c on 20th Oct 2008.

I was informed 31 Oct that order completed and tracking detail given. From memory with 2 days I could actually see what was happening on tracking info.


Received on 7th Nov


From my point of view, a reasonable experience. I paid by Paypal and just monitored the delivery. I would report non delivery to Paypal if there was a problem.

[tmontana]

i know they are not scammers mate, i just wanted to state that their customer service is terrible.it doesnt take 20 days to go to the post office

you had to wait 18 days for your box, i suppose thats not too bad but its not great either

previous chinese suppliers i have dealt with have had great turnaround time.

just checked dvbseller.........95 euros inc shipping for a box to dublin
dvbmonkey......83 euros inc shipping

[delboy13]

i am also awaiting shipping email i ordered on 11th nov.it makes me laugh though when i ordered they had x amount in stock.surely if it is in stock it is just a case of posting.i don't think they are making them as fast as they are selling them

[bobbybritt]

hi if it takes that long i suppose they dont have them in stock,i had 3 boxes from sat-sun took 7 to 10 days from hong kong and cheaper.

[tmontana]

i agree with dellboy, they are advertising them as "in stock" when they clearly are not.

just checked my status again there. still being "processed"........ 15 days after i ordered !!

[ScottyTheMan]

I've just ordered with DVBMonkey and its been 5 days and still waiting to be shipped even though i paid extra for DHL, should have read the reviews here first i guess

live and learn as they say

[tmontana]

5 days since you ordered? you'll have to wait a lot longer mate. everybody who is waiting should email dvbmonkey and demand to know when their products will be shipped, thats what i have done, im just waiting on an answer.

oh by the way, although dvbseller is more expensive, if you order 2 boxes it works out practially the same price as they give you a shipping discount. thats where ill be going in future.

im going to give it till friday, and if my box isnt shipped, ill file a claim with paypal