hi mate you need to use the remote on the box with the image you want to back up then press dbox button then service, then image flash / backup. (from memory!!! not near the box at then min!!) when you execute the back up the image should be saved to the var/temp directory, but only until you power down the box so leave it on and ftp the image from the box onto your pc. then you can put it on the other box with either ftp or IFA no problem.