[cunny]

Orange have just changed the Ts & Cs of the contract, i have just cancelled mine, offered me a £5 discount on rental because of it, i said no.

Orange increase charges - can you cancel your Orange contract? | BitterWallet

This works and you get to keep the handset !!!!

As of 21/08/09 The following now applies

Just spoken to orange today and they told me the following:
They are not going ahead with the change in terms and conditions. Resulting in anyone wishing to cancel their contract in a fee.
Anyone who has had a disconnection reqquest honoured they will be so, free of charge.

[ste6106]

Happy Days, thanks needed this

[cunny]

No worries, just dont let them fob you off as your within your rights to cancel your contract

[opsmonkey]

try not to do it by phone.. do it by letter as there is a hard copy of all your correspondence, fax or email first if you can then send it by recorded mail too and always give a time limit for answers, 7 working days is a good standard of time to ask for

[ste6106]

Where is the best place to send the letter? I have been trying to contact Orange regarding a deleted email account it has tajen 2 weeks and ive had no reply, even though i have stated they cannot hold the emails they have of mine under the data [rptection act, coupled with the information supplied by cunny I think I may have a good arguement to break free of the shackles of Orange

[cunny]

Originally Posted by ste6106 Where is the best place to send the letter? I have been trying to contact Orange regarding a deleted email account it has tajen 2 weeks and ive had no reply, even though i have stated they cannot hold the emails they have of mine under the data [rptection act, coupled with the information supplied by cunny I think I may have a good arguement to break free of the shackles of Orange

Just asked this to them, the guy said definatly no charge but if you want it in writting then write to:

Orange Corresponce
PO Box 10
Patchway
Bristol
BS32 4BQ

[opsmonkey]

Originally Posted by ste6106 coupled with the information supplied by cunny I think I may have a good arguement to break free of the shackles of Orange

i would not try any other approach than..

“You may also terminate your Contract if we vary its terms, resulting in… changes that alter your rights under this Contract to your detriment”

they cant talk themselves out of that, no matter what your complaint is, only the above will get you out of your contract fast and easily

[cunny]

Use the method i used, was no arguments at all, short sweet process took no longer than 5 mins

[ste6106]

Cheers thanls guys, I'll ring em this afternoon,

[Lainie]

any update guys? my b/f going to phone tomorrow

[alafenis]

nice to know

[cunny]

Look on the site lanie, i cancelled mine and got new fone coming out on Weds

[ste6106]

been away not had chance to ring them yet, but recieved the text message informing me that the conditions have changed

[cunny]

Heres taking the p1ss.

Phoned them today saying that phone was rebooting itself, am now expecting a replacement handset tomo and a new back for it in post even though the contract is cancelled

[cunny]

Well new phone come, registered new contract, even had a replacement sent out for other with new back cover. Quality service if u ask me lmfao