We humbly apologise for not getting to you sooner, I have refreshed your account please try it again.
We also endeavour to be attentive to every line item that is put out of place here, but unfortunately as you said http://www.digital-kaos.co.uk/forums...ml#post1555843 laziness has crept in.
Despite asking for a pay rise even after releasing DF's wife and child, we still find ourselves with a lot of ground to improve on our customer focus.
This will not happen again...........I promise. Thank you for your kind custom and I welcome your business at all times.