***** SMELECOM SUPPORT THREAD *****

[super jumbe]

there is instruction in the device

Not when some thing goes wrong!!!

[hass42]

Can anyone tell me if smelecom open now?

Hass42

[morrisgauge]

Has anyone had their DSP3 completely glitch out on them? I just turned mine on to find a white screen with the top part pixilated and completely non functional. Won't pc link to my computer either. Just worked last night with a customer service link to Smelecom last night too. I think I'd stay away from the most recent update. And I think I'm ~~~~ed for this months appointments....

[Dayo]

Audi rs4 2014/64 plate. Can smelecom do this?

[vageric]

Audi rs4 2014/64 plate. Can smelecom do this?

yes it can............

[gagopc]

hello every one
can you help me to fix this problem because i tired from trying for all yesterday but not succeed
i change my internet place more than 5 time and trying to use 3g , 4g phone internet but it is same .
.
Capture.JPG .Capture2.JPG

[diagtech]

I have got same problem tonight on 3 pcs all re installed pc link

[Dayo]

Try disabling firewall?

[gagopc]

SOLVE throw smelecom disk help , they send repair tool exe to me and fix the machine boot .
thanks for all .
.
.

hello every one
can you help me to fix this problem because i tired from trying for all yesterday but not succeed
i change my internet place more than 5 time and trying to use 3g , 4g phone internet but it is same .
.
Capture.JPG .Capture2.JPG

[jarbo3a]

hello

DSP3+
not work seat ibiza 2016 by obd

[javyb]

hello

DSP3+
not work seat ibiza 2016 by obd

Nothing will work on that car

Sent from my SM-G935F using Tapatalk

[morrisgauge]

Just to follow up as an experiment in customer service. I have sent my non functional DSP3 to Smelecom for repair. FedEx (at $130 US) took 2 days and 8 hours, which is amazing. I have yet to hear from Smelecom, but will keep a log of how things turn out. As an aside, I have had my DSP3 apart before for the PCB board upgrade. If you ever get the idea to open yours up, do not separate the top and bottom boards. I noticed two "tether lines"as anti tampering measures. If you do, you need to remove the touch screen first, then unsolder the tether points, before separating the boards.This would only be reasonably plausible if you had a burnt capacitor or the main board fuse blew and you possess significant electronics knowledge.

Has anyone had their DSP3 completely glitch out on them? I just turned mine on to find a white screen with the top part pixilated and completely non functional. Won't pc link to my computer either. Just worked last night with a customer service link to Smelecom last night too. I think I'd stay away from the most recent update. And I think I'm ~~~~ed for this months appointments....

[javyb]

Just to follow up as an experiment in customer service. I have sent my non functional DSP3 to Smelecom for repair. FedEx (at $130 US) took 2 days and 8 hours, which is amazing. I have yet to hear from Smelecom, but will keep a log of how things turn out. As an aside, I have had my DSP3 apart before for the PCB board upgrade. If you ever get the idea to open yours up, do not separate the top and bottom boards. I noticed two "tether lines"as anti tampering measures. If you do, you need to remove the touch screen first, then unsolder the tether points, before separating the boards.This would only be reasonably plausible if you had a burnt capacitor or the main board fuse blew and you possess significant electronics knowledge.

In which case smelecom might refuse to repair your tool and say you tried to tamper with it

Sent from my SM-G935F using Tapatalk

[honingkoning]

Yesterday A3 2012 reads milleage correct, gives error during write and dash went black.
Repeat procedure again and dash came alive with correct milleage.

Wbr

[mileage1]

audi a8 2012 and a6 2012 (big screen), fully obd ok.