Well guys..here is Abrites reply..
Hello Sir,
Thank you for the email.
We need to inform you that email support is not available anymore.
We have introduced a new ticketing system for all support requests for all users with an active support plan.
Please find more information here:
https://abrites.com/media/uploads/20...01_NSCmyFi.pdf
https://shop.abrites.com/index.php?r...product_id=604
The Abrites Support Plan Service (SPS) allows the customers to receive support from the Abrites support team. The support team will analyze, detect, determine and provide possible solutions to issues that customers may face while using the Abrites products.
The SPS works in a written form using an Abrites ticketing platform.
Once the SPS is purchased, an account in the platform is created for each customer where all the problem solving takes place instead of email.
The interval for initial response on behalf of ABRITES is up to 24 hours from case registration during business days.
Have a good day!
Kind regards,
Ivo Georgiev
Application Support Specialist
Great customer service..not! I'm not asking for support on how to use the software I'm asking about an update. What if I wasn't already a customer of Abrites..would they ask me to pay a sum of money first before replying to a question? Very dissapointed.
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