DM500s help

[bigstevecat]

Am new to DM's so please make allowances. I was given a DM500s so all the reading I could and loaded a c line. It worked fine except the channel list was years old. I put in latest bouquets from here, 28.2, 19, 13 etc. Problem is FTA are fine but when I go to encrypted channel there is nothing, it says no data. The signal is very good and a scan finds the channel but still nothing. I am surely missing something simple but I cannot see it.c Help!!!!!!!!
Has the broadcaster blocked the channels. Is there something missing on my part. I'm using cccam214. Like I said it worked b4 the new channel list was put in.