last year nov dec three of my grandchildren with laptops in same house found they could not connect to the internet told me about it about but because time of year never got round to do anything other devices in house can get on internet 2 firesticks and there phones i think that was why they never pushed for my help yesterday my granddaughter asked me to have a look it seems about december there was issue win 10 updates resulting in not being able to connect to the internet could anyone throw any light on this