Rodbouy
15th May, 2011, 02:28 PM
here is my tale.
HI,
We bought a leather sute from DFS in Aug 2010 and was delivered Sept 2010.
Within 4 weeks we had them out to look at the cracks and defects in the leather and seat was already sagging.
4 weeks later another repair was done. The around christmas time we had a 3rd inspection / repair.
By the feb we were told we will be getting a full recover as the leather was peeling off.
So they ordered the leather and on the 10th May they picked up the 3 and 2 seater suite.
Now it was only away 3 days and it was back and on 1st look it great but one are was all crinked and bad looking and on two large areas of the sides of the 2 seater. It could only be described are sand paper to touch and were the join repair had been made on the leather was no thinker than paper.
So i called them and the man who done the recover admitted on phone that he wasnt happy with the leather and did tell his boss (yet never told me)
So they said ok come in and pick a new suite to the amount you paid.
So we went in and there was 1 of similar style for that price range rest were above.
The one that was in the price range came to ?1185 we had ?1350 to spend leaving a underspend of ?166.
So i asked if they would throw in the footstool at ?229 making them pay ?64 to which they said no chance.
So I asked for my money under not satisfactory goods. So they were going to deduct ?270 cost paid divided by 5 years (avg time a person has a suite)
Now I then asked for another full recover to which he refused to do.
Where do I stand on this.
TIA
HI,
We bought a leather sute from DFS in Aug 2010 and was delivered Sept 2010.
Within 4 weeks we had them out to look at the cracks and defects in the leather and seat was already sagging.
4 weeks later another repair was done. The around christmas time we had a 3rd inspection / repair.
By the feb we were told we will be getting a full recover as the leather was peeling off.
So they ordered the leather and on the 10th May they picked up the 3 and 2 seater suite.
Now it was only away 3 days and it was back and on 1st look it great but one are was all crinked and bad looking and on two large areas of the sides of the 2 seater. It could only be described are sand paper to touch and were the join repair had been made on the leather was no thinker than paper.
So i called them and the man who done the recover admitted on phone that he wasnt happy with the leather and did tell his boss (yet never told me)
So they said ok come in and pick a new suite to the amount you paid.
So we went in and there was 1 of similar style for that price range rest were above.
The one that was in the price range came to ?1185 we had ?1350 to spend leaving a underspend of ?166.
So i asked if they would throw in the footstool at ?229 making them pay ?64 to which they said no chance.
So I asked for my money under not satisfactory goods. So they were going to deduct ?270 cost paid divided by 5 years (avg time a person has a suite)
Now I then asked for another full recover to which he refused to do.
Where do I stand on this.
TIA