vista pc cannot access virgin internet

[tamgunner]

hi guys a mate cannot access internet on his vista pc its hard wired to a router then to the modem the icon at the bottom right shows its connected but its not. tried powering the router and modem off and on.

tried pluggin the pc straight into the modem but still the same i then checked the ip address and it started with 169 so gave it a static ip and it still wouldnt connect even tried accessing the wireless through my phone and that wouldnt access it either.

any ideas?

[irishbluestaffy]

try turning off virus protection,try that if not that try restore if it was connected b4,

[tamgunner]

try turning off virus protection,try that if not that try restore if it was connected b4,

he had norton and uninstalled it so theres no virus protection on the machine at the moment

[Canker_Canison]

Wipe it & start again.

Had a nasty in my mams pc. Ping test ok, but wouldn't connect to the internet via any browser, Avast refused to update & Malwarebytes was unable to scan memory & registry.

Didn't have the time to hunt down the little ~~~~er, so it was format & install.

This time they might actually listen to the popups from malwarebytes & Avast & stop letting things in.

[tamgunner]

Wipe it & start again.

Had a nasty in my mams pc. Ping test ok, but wouldn't connect to the internet via any browser, Avast refused to update & Malwarebytes was unable to scan memory & registry.

Didn't have the time to hunt down the little ~~~~er, so it was format & install.

This time they might actually listen to the popups from malwarebytes & Avast & stop letting things in.


i know im thinkin of wiping it and stick in windows 7 but i dont wanna go down that route if i dont need to.

[Canker_Canison]

Guess this person isn't a good friend then lol. Making them suffer with Vista instead of upgrading to 7.

I'd do that to my family, but they're to thick to notice any difference.

[tamgunner]

Guess this person isn't a good friend then lol. Making them suffer with Vista instead of upgrading to 7.

I'd do that to my family, but they're to thick to notice any difference.

lol nah known him and the family for years but its just the hassle of making sure ive backed everything up then installin windows 7 and transferring it all back again.

[karlpowell]

check list

run command (cmd) type nslookup (www.google.co.uk) without the brackets

(if you get a reply like this )
Non-authoritative answer:
Name: Google (http://www.l.google.com)
Addresses: 209.85.169.147
209.85.169.99
209.85.169.103
209.85.169.104
209.85.169.105
209.85.169.106
Aliases: Google (http://www.google.co.uk)
Google (http://www.google.com)

you know the connection is good if not check the connection from the router to the laptop / PC then the connection from the router to the modem.

some viruses will change the proxt settings

In I.E. go to tools internet options and conections (tab) click LAN settings , so long as he does not connect through a proxy make make sure there are NO ticks on this page.


have fun

[tamgunner]

check list

run command (cmd) type nslookup (Google (http://www.google.co.uk)) without the brackets

(if you get a reply like this )
Non-authoritative answer:
Name: Google (http://www.l.google.com)
Addresses: 209.85.169.147
209.85.169.99
209.85.169.103
209.85.169.104
209.85.169.105
209.85.169.106
Aliases: Google (http://www.google.co.uk)
Google (http://www.google.com)

you know the connection is good if not check the connection from the router to the laptop / PC then the connection from the router to the modem.

some viruses will change the proxt settings

In I.E. go to tools internet options and conections (tab) click LAN settings , so long as he does not connect through a proxy make make sure there are NO ticks on this page.


have fun

checked the lan settings but it keeps bringing up the dialup connection box