complaints to companies outside UK?

[ChelseaBun]

I've just had to send a complaint email to Indowoods who are a Belgian company about a babygate I bought from an austrian company (Bambinoworld).

The problem is, the baby gate is advertised and sold as a swinging gate, yet the parts to make it swing aren't sold with the gate (and there is no mention of this before you buy it).

So after asking in the local hardware shop, and looking online for the parts I then had to phone yet another company (UK based) who also sell the gates here, only for them to tell me nowhere sell the parts needed.

I emailed the Indowoods company, but I don't know how complaining to a company in another country would work. Will they translate my email and read it or just ignore it?

:( I don't even know how long I have left to send the gates back, or how to send them back to austria, it will cost me a fortune to.

And after looking at everyone else who sells the gates, no one mentions the fact that it won't swing without the needed parts :(

[Miklo]

False advertising. Sue them CB ;)

[ChelseaBun]

False advertising. Sue them CB ;)


okay new question, how do you sue companies who speak a different language! lol

[super jumbe]

I wish you all the luck??????

As far as I know from my experience you can not sue any company out side our jurisdiction.

I once took paypal to court when judges in the court came up with the crap that I was registered with paypal in Switzerland therefore it?s outside our jurisdiction and the case was in paypal favour.

I rather deal with Chinese then the euro craps!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

:guns: :beheaded:

[Miklo]

okay new question, how do you sue companies who speak a different language! lol
Get a fluent Austrian speaking lawyer? lol

[ChelseaBun]

lol i'm not going to sue :p

that's crap about different countries/different rules though, I hope they get back to me, or i'm gonna have to take a carpentry course and fix it myself ;)

[super jumbe]

They told me this morning because of late delivery we were told not to come to work?.

Where is that hot weather suppose to come it?s very windy hear in Lancashire, I will spend a bit of time on dk then end in our local pub with lads.

:rofl:

[RedSpider]

Type the Email with caps lock on. Typing louder makes them understand

[tshirtman]

you might find some useful info here chelsea,

The UK European Consumer Centre (http://www.ukecc.net/)

[ChelseaBun]

you might find some useful info here chelsea,

The UK European Consumer Centre (http://www.ukecc.net/)

just off to have a look, thanks! :)

[stuckylad]

mibees try the judge in the sunday mail you never know

[lagerland]

Misrepresentation CB i would check the small print first though..................

[Meat-Head]

Perhaps, it would be easier, to look in yell.com and find a company of thick fabricators, to make to parts so it does what you want.

do you have a photo of these parts.

[ChelseaBun]

yeah i do meaty, i asked in a hardware shop and they said you can only get them from the manufacterer. I might give it a try though, thanks.

I got a reply back from the company saying that the parts will be available to buy 20th october!

What ever possessed them to believe that it would be appropriate for anyone to have a baby gate that needs to be removed completley in order to get past it? Its ridiculous and totally unpractical...
Though the babygate itself is incredibly cute.

the only fine print there is that mentions it is inside the box...lol

[Meat-Head]

the parts will be available to buy 20th october!
..lol


Oh well in that case, having no intrest in objects that make baby vomit, or baby poo, is it possable to go to the hardware store and get
two 'long coach bolts' to make it, so you can lift it 4 inches, then open it?

as a compromise.

[Mjolinor]

It's covered under European selling laws and you have a certain number of days to tell them you don't want it and they are responsible for picking it up.

[ChelseaBun]

Oh well in that case, having no intrest in objects that make baby vomit, or baby poo, is it possable to go to the hardware store and get
two 'long coach bolts' to make it, so you can lift it 4 inches, then open it?

as a compromise.

its pressure fitted into the door frame just now and we're just stepping over it for now.

I thought the parts needed looked like pretty standard parts for making a door/something lift up and open. But what do I know about things like that... :/

[Meat-Head]

weird, you a photo of what it looks like?
unless the end fittings are changed to a hinge and bolt?

how much is adaptor kit?

[ChelseaBun]

weird, you a photo of what it looks like?
unless the end fittings are changed to a hinge and bolt?

how much is adaptor kit?


haven't seen how much it costs, its not for sale on any website yet, ill go scan it and post it just now.

[ChelseaBun]

parts 'H' and 'B'

[father ted]

my dealings with companies abroad are quite good have to say most or all of them can speak english and they are very nice ,i found if you talk to them the same way you would anyone else which in my case is calmly they respond you never know you mite get a wee surprise and you mite get them as a sorry

[Meat-Head]

for ILLISTRATION ONLY

8mm BZP COACH BOLTS & NUTS (CUP SQUARE HEX) x 20 | eBay (http://www.ebay.co.uk/itm/8mm-BZP-COACH-BOLTS-NUTS-CUP-SQUARE-HEX-x-20-/350494611869?pt=UK_DIY_Material_Nails_Fixing_MJ&var=&hash=item905c3ba891)

WITH something - solid

100 Single D Rings & Screws for Picture Framing Hanging | eBay (http://www.ebay.co.uk/itm/100-Single-D-Rings-Screws-Picture-Framing-Hanging-/310273404060?pt=UK_Crafts_FramingMatting_EH&hash=item483dbc6c9c)

[Snowy79]

Can't you just put your kid up for adoption? :)

[ChelseaBun]

Can't you just put your kid up for adoption? :)


lol yeah, get him back once he's fully trained ;)

[Snowy79]

Boys are never fully trained.


lol yeah, get him back once he's fully trained ;)

[super jumbe]

Originally Posted by ChelseaBun
its pressure fitted into the door frame just now and we're just stepping over it for now.

I thought the parts needed looked like pretty standard parts for making a door/something lift up and open. But what do I know about things like that... :/




I have lots of welding experience I could come round and fix it in no time???.

Just say the magic word help.

:party:

[ChelseaBun]

Originally Posted by ChelseaBun
its pressure fitted into the door frame just now and we're just stepping over it for now.

I thought the parts needed looked like pretty standard parts for making a door/something lift up and open. But what do I know about things like that... :/




I have lots of welding experience I could come round and fix it in no time???.

Just say the magic word help.

:party:


lol...i don't fancy having a baby gate welded to my door frame :p

[ChelseaBun]

Boys are never fully trained.

lol well once he's walking at least then

[Meat-Head]

lol...i don't fancy having a baby gate welded to my door frame :p

was thinking more weld splatter in your shagpile carpet

how do you weld metal to wood.

the paint will be thicker than the metal

[Xram]

the only fine print there is that mentions it is inside the box...lol
Yeah and ill bet they wont give you a refund once he box has been opened lol

[ChelseaBun]

was thinking more weld splatter in your shagpile carpet

how do you weld metal to wood.

the paint will be thicker than the metal


lol i wasn't actually looking at the door when i wrote that and for some reason thought the hinges came out further than they did... After now looking the door frame, it makes sense.

Ill wait it out til 20th october, but everytime my boyfriend kicks the gate stepping over it i will slowly be going mad inside :p

[Meat-Head]

lol
everytime my boyfriend kicks the gate stepping over it i will slowly be going mad inside :p

Do you have a pair of high heels, he can were to make him taller lol