technomate 5400 ci usb

[captainjim]

got a technomate 5400 ci usb from a mate as it was faulty,signal fluctuating massively continual breaking up of picture,dish alignment good with other receiver,when a smart card is inserted into slot receiver turns on and off but stays on when card is removed.anyone have similar problem?

[Nutsandbolts]

Hi. I had similar problem with the same receiver my problem was a faulty patch . Is the box patched? Could be a faulty patch. Try to load latest patch 153 via USB and see what happens. If not you may have to reload original firmware from TM site and then reload latest patch 153. Regards.

[captainjim]

did load latest patch but no change,will load original firmware,thanks nutsandbolts

[thijs]

dont forget to do factory resets inbetween firmware or patches after you have backup your channellist this might get rid of the bug on your tm or maybe the tm is faulty and return it .

[captainjim]

installed latest firmware and factory reset,problem still there,box must be faulty,icant really return it as it must be at least 2 years old,would a faulty psu cause problem like this?

[thijs]

can you test it on someone elses dish just to be 100% sure it's not the lnb or cable

[captainjim]

my usual box is a spiderbox using same dish ,no problem there

[Nutsandbolts]

Hi. I find it odd yet again to come across a TM that is not very old and has problems. You could always ring TM (Tel: 0208 884 0701) they may be able to shed light on it. I am sure that its not a PSU(Power supply unit) problem as you are able to load patches etc . Its not a dish or LNB problem. Was it working before and do you know if anything may have been spilled into it like tea or coffee? It sounds like there is a connection problem inside the box ie it may be short circuiting between boards. You could always try to open the box (make sure that its powered OFF) and see if you can spot anything. If not ring TM for advice but dont spend too much money on repairs as you can buy a brand new one for around 80 pounds. Regards.

[captainjim]

i was given the box so i dont know its history,i`ll have a look inside see if i can spot anything, failing that i`ll ring TM they may have come across the problem before,thanks again

[Nutsandbolts]

Hi. Before opening the box check to see if it may have been opened by someone else. You can tell if the seal is broken then it may well have been opened and messed about with. If the seal is not broken then it has not been opened. Regards.

[captainjim]

seal not broken and appears undamaged inside

[Nutsandbolts]

Hi. Good news that the seal is not broken. Like i said before i have never come across a TM5400 that has broken after a couple of years. I have setup many TM5400's over the last few years and all are working fine. Only problem i have come across is to do with faulty patches(very rare). Are you able to go into the menus and play around?. You could try to delete most of the channels and then re-scan and do a blind search and see what happens. I suspect that you may have a faulty LNB tuner which may explain why you get fluctuating signal levels and pictures. Regards.

[captainjim]

yes i can go into menu and do everything ,i only have a few channels from 1 sat .on the box as i deleted the rest,when i did a scan (only on one transponder) after going to factory settings the channels which were there did not have a proper name ,eg like Nova Sport, Diema etc just frequency number and tv 1 to tv13, when you say lnb tuner do you mean tuner in receiver? is it a big job to replace assuming its not too expensive

[thijs]

you could try and see if the lnb settings are right for your lnb play around with those setting and see if it makes a difference

[Nutsandbolts]

Hi. I meant the tuner in the box. If you ring TM they may give details of what may be wrong. As thijs says check if LNB setting is set to Universal. Also have you tried a blind search??. Very odd you only get one transponder on HELLAS sat. This could be due to incorrect frequencies in transponder menu, the blind search should pick up missing frequencies. Regards.

[captainjim]

phoned TM and described problem ,they think it could be a hardware problem and i could send it to them for testing or take it to an engineer they recommend ,thanks for the replies

[Nutsandbolts]

Hi. Make sure you ask TM how much they may charge you. By the way did you try to do a blind search? Regards.

[captainjim]

havn`t sent box to TM yet as they couldn`t give price until they know fault,was trying a few more changes with no joy but when i turned on motor set up which i didn`t use before, i tried to move dish, receiver turned itself off each time i tried,would this indicate anything?

[Manic01]

Factory reset, then load official TM sw from their site.

[captainjim]

Tried that Manic01 but no change