very new to this and lost channels

[kev46]

hi, I got a open box s11 today. was all working fine then sound went, turned off and back on but have lost all the pay channels. got a gift card for a month with it, in manage cccam it says on the right No Active. Have i done some thing wrong, please help very new to this.

[cactikid]

maybe internet needs a reboot?

[kev46]

Just tried this but nothing, even shunt down the box and restarted but nothing.

[cactikid]

does a cam need a restart?

[kev46]

sorry very new to this, what is a cam please?

[kev46]

I know what the Ccam is, but how do i restart it?

[cactikid]

have a read here m8.
http://www.digital-kaos.co.uk/forums/f184/openbox-setup-guide-257009/

[kev46]

working great now, had taken off the tick on the Cam line. Thank you for all your help

[cactikid]

what help i know nothing about it ,all down to the other guys who wrote the guide lol,glad your sorted.