skybox m3 internet connection?

[kala28]

Hi
My skybox when connected to my internet(talktalk) be it wireless or using ethernet cable, the skybox will not decode the channels but when it`s connected to open network (neighbours free internet) it will decode all channels ? is it my router or my internet with talktalk? i have try everthing , removed password etc
as any body got any ideas or as someone got the same problem ?

[boylan]

Could be the router, which router is it? I had problems with my old white talktalk router but when i got the black huawei hg533 it has been fine

[kala28]

i have got a tp-link

[boylan]

Thats the router i had trouble with and could not get it sorted, hassle talktalk for a new router :), or buy another one (i'd hassle talktalk before spending money) < say you play xbox live and it really lags and if its not sorted out you'll cancel the contract (because they are not sticking to there terms of the contract

[kala28]

all my computers work on the internet using this router?

[DOUGALMCD]

So the box works as you say but not on your network. Connect box to network correctly and restart box and router. If no then go into router settings and check settings. I assume when you connected to open network you were wireless then you mention you have tp link=wired what are you trying to set up wired or wireless?

[kala28]

what i am saying is that the skybox does not work with my network even when its wired to my router

[mahrkpat]

Can you ping your M3 from your pc?
If you ping your M3 with the pc that means your M3 is connecting to your home network, try with wired as well as wifi.

[kala28]

The sky box can connect to my network ,it tells me that, but it will not decode any channels ,which i don`t understand. when its connected to a open network(neighbours free interent) the skybox works and decodes every channel ,whats wrong with my network?

[brin251]

see if your youtube app works if not try turning dhcp on then reboot and try

[mahrkpat]

The sky box can connect to my network ,it tells me that, but it will not decode any channels ,which i don`t understand. when its connected to a open network(neighbours free interent) the skybox works and decodes every channel ,whats wrong with my network?

That definitely points to either your router or your internet provider make sure the firewall in your router is not blocking your M3 for some reason or like post 4 suggest your router might just have bad ping speed talk to your internet provider ask for a solution from them.

[Hadron]

The sky box can connect to my network ,it tells me that, but it will not decode any channels ,which i don`t understand. when its connected to a open network(neighbours free interent) the skybox works and decodes every channel ,whats wrong with my network?

Where are you looking to see that it's connected to your network?

Did you try pinging the box from your pc?

[kala28]

in the network setting wireless section ,i have tried youtube but only get thumbnail pictures on the side of the screen, it does not display any video in full screen, i have not tried pinging the box yet i got a f5 aswell that`s the same it will not decode channels with my network but works with open network(free internet)?

[kala28]

in the network setting wireless section ,i have tried youtube but only get thumbnail pictures on the side of the screen, it does not display any video in full screen, i have not tried pinging the box yet i got a f5 aswell that`s the same it will not decode channels with my network but works with open network(free internet)?
update- changed the router still the same problem- Took the box to mother`s house and it works there , so the problem is with my intnernt .

[mahrkpat]

update- changed the router still the same problem- Took the box to mother`s house and it works there , so the problem is with my intnernt .

On another forum a mention was made that a old talktalk router had problems and they contacted talktalk and persuaded them to send a new router which solved the problem.