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sjc1
14th December, 2014, 02:01 PM
I updated to new ksuite when updating the firmware I get this error message



Kess V2 External exception EEFFACE Error

Iv uninstalled and reinstalled software from alien tech it's still the same. My ktag updates fine. The update works fine on my other laptop with no problems with kess or ktag hardware is genuine to my knowledge.
Any one else having issues any ideas or help will be appreciated.

BrunoPT
14th December, 2014, 03:46 PM
I updated to new ksuite when updating the firmware I get this error message



Kess V2 External exception EEFFACE Error

Iv uninstalled and reinstalled software from alien tech it's still the same. My ktag updates fine. The update works fine on my other laptop with no problems with kess or ktag hardware is genuine to my knowledge.
Any one else having issues any ideas or help will be appreciated.

I had a problem just like that, the problem was in the usb cable.
Try another cable.

Regards

sjc1
14th December, 2014, 03:59 PM
I will try and report back thank you.

sjc1
14th December, 2014, 07:17 PM
It's made no difference iv tried various leads ktag opens up fine.

ecutuners
14th December, 2014, 07:42 PM
Maybe your device was cloned, alientech added many serial numbers on the sw banned list in 2.09

sjc1
14th December, 2014, 08:08 PM
Is there any way of finding out?

drakov
14th December, 2014, 08:25 PM
Yes as with any tool that is a victim of cloning..... contact the makers and ask before buying

filecloud
15th December, 2014, 07:27 AM
Original tools update like a charm. My master did and my slave tools did as well. If your tool is original log into your alientech account and view the status of your device...