Cable and Internet Down

[zesh1]

Hi Guys

Had my drambox pluged in a week, called virgin wednesday because they are meant to be upgrading my internet connection to 10MB.

The lady said thursday it would be upgraded by the night time

Came home yesturday and my internet and tele was down called them and they said they have to send an engineer out monday?

Any ideas?

[cgscott]

Must be something wrong with your line.

Wont have anything to do with your dreambox. Dont worry.

[opsmonkey]

yeah.. make sure your dreambox isnt plugged in when the engineer comes around

[aftermath]

Hi Guys

Had my drambox pluged in a week, called virgin wednesday because they are meant to be upgrading my internet connection to 10MB.

The lady said thursday it would be upgraded by the night time

Came home yesturday and my internet and tele was down called them and they said they have to send an engineer out monday?

Any ideas?

what area are you in ?
they have been doing loads of work in certain areas lately.

[zesh1]

east london mate

[aftermath]

they have been working on TV services in London today.


Tickets for region : England - London
Ticket Number Status Description Customers Affected Date Modified
1059465

Updated

National Issue - Loss of Digital TV services with error code AP52
Digital TV
14/08/2009 08:57

If you want to check for the future , any work going on in your area

Go here (http://status-cable.virginmedia.com/vmstatus/tvissues.do) for TV

go here (http://status-cable.virginmedia.com/vmstatus/summary.do)for Internet

or here (http://status-cable.virginmedia.com/vmstatus/phoneissues.do) for your Phone

or here (http://status-cable.virginmedia.com/vmstatus/maintenance.do) for a full list of the Job cards awaiting Maintenance

[wullce]

what do u recommend for the best image

[alunfennell]

Just like opsmonkey has said, make sure that you have everything hidden away like splitters extra cables running into different rooms, Replace your Dreambox or what ever you use back to what was supplyed to you by your cable company first day !

This only a preventive measure but you do not know if technicians are running tests on the lines as they replace the cables ....

Regards:
Alun

[zesh1]

thanks for your reply aftermath. I have my virgin box plugd in all the time anyway just swap the scarts round

thanks for the links mate