refunds

[mickeyboy]

recently had eyes tested and i was talked into buying variafocals by the 2 staff members i tried them for two weeks as they recommended but took them back as they were making me dizzy i said i would like a pair for reading and a pair for distance as it was a 2 for 1 deal ,and could i have a refund on the variafocals as they were expensive ,but the said that is not how it works and they denied pressurising me into buying them ,so i asked for a full refund of ?219 after they had stopped laughing i said i will give them 7 days to refund my money ,did i do the right thing ?and what should i do next ?they did not make the second pair up as variafocals in case i was not happy ,what are my rights .

[ruudvandan]

recently had eyes tested and i was talked into buying variafocals by the 2 staff members i tried them for two weeks as they recommended but took them back as they were making me dizzy i said i would like a pair for reading and a pair for distance as it was a 2 for 1 deal ,and could i have a refund on the variafocals as they were expensive ,but the said that is not how it works and they denied pressurising me into buying them ,so i asked for a full refund of ?219 after they had stopped laughing i said i will give them 7 days to refund my money ,did i do the right thing ?and what should i do next ?they did not make the second pair up as variafocals in case i was not happy ,what are my rights .

get in touch with trading standards as the law is applied differently to custom-made products, they would be able to best advise you.

[mickyboy]

no sure m8 but you gave em the go ahead to make the verifocals so i dont think youve got a come back ,,but on the other hand if there making ya dizzy that makes them no use to you so mybe better youd better get in touch with trading standards as ruudvandan states above

[tshirtman]

did they offer you a two week trial with your money back if your not satisfied, if so then you have every right to demand a refund,
was this the optician specsaves by any chance, my other half has had similar problems with staff pushing products on her that prove to be useless or just wrong,

[chroma]

Which company did you go to?

Specsavers:
Customer promise

We want you to be completely happy with your purchase at Specsavers Opticians.

If you have any concerns within six months of the date of purchase, we will put it right. No quibble, no fuss.

Your statutory rights are not affected.


Vision Express:
Total Satisfaction Guarantee
Our commitment to total satisfaction is inscribed in every store

The shared vision of every one of our employees is our biggest asset... As part of our commitment to exceptional customer service we guarantee total satisfaction in every store on seven counts. Offering our customers the best possible service, every time:

1. Perfectly satisfied with the comfort and appearance of your glasses
If you are not happy with the way your glasses look and feel, we will exchange them within 30 days.
2. Totally satisfied with your prescription
If for any reason you are not happy with the outcome of your eye examination, simply come back and see your optometrist again at any time, free of charge.
3. Your glasses when you want, or free delivery*
If it takes us longer than the time agreed to make your glasses, we will deliver them, wherever you want free of charge.
4. Access to any frame in the world
Wherever in the world you see a frame you want and we do not stock it; we will locate it for you within 48 hours.
5. Complimentary minor repairs and servicing
(or 2 years full breakage protection with a Grand Advantage card) Free replacement parts and minor repairs, with an emergency pair of glasses while you wait.
6. Glasses made to measure
If you are unable to find a frame to fit you, we will make it to measure.
7. Competitive price guaranteed**
If you find the same product cheaper elsewhere within 30 days of your purchase, we will gladly refund the difference.

Furthermore VE expands on this with "Customer Rights"
We take pride in serving our customers. It is our raison d'?tre, our pride, and our passion. At Vision Express we believe that each customer is unique and our aim is to satisfy him/her completely.

This is why we have developed a customer bill of rights that we aim to live by every day.

Our Customers' rights

* The right to feel special
* The right to be recognised
* The right to services and products that are adapted to their needs
* The right to freedom of choice
* The right to quality services and products
* The right to understand
* The right to always be considered sincere
* The right to have their interest protected
* The right to change their mind
* The right to be delighted

Im especialy interested in "The right to change their mind."
That screams to me that if your not happy with a product then by their own standards youve a right to a refund merely from changing your mind.

At the very least the optician should change your prescription lenses to plain old mono or bifocals free of charge.

if im certain im in the right with regards to getting a refund i just hit them with a spiel "This is fine sir/maddam, Bear in mind however that i happen to be a law student with an assessment due and im eagerly looking forward to the impending lawsuit thats just this moment begun heading your way. My legal fees will be nill here whilst your legal team will undoubtedly cost your company a fortune, id see a benifit of publicly defending my claim, both in terms of publicising my career and gaining cerdits for my studies. Whereas i doubt your company would see any benifit from the negative attention the press would undoubtedly spin on the situation."

That more often than not turns the entire situation around, irrespective of the fact that ive not had a days lecture regarding law in my life lol

[mickeyboy]

did they offer you a two week trial with your money back if your not satisfied, if so then you have every right to demand a refund,
was this the optician specsaves by any chance, my other half has had similar problems with staff pushing products on her that prove to be useless or just wrong,

they did not offer money back after the 2 week trial ,in fact when i did ask for a refund like i said they did laugh the company was spexopticians

[bvilleuk]

recently had eyes tested and i was talked into buying variafocals by the 2 staff members i tried them for two weeks as they recommended but took them back as they were making me dizzy.

If they were making you dizzy, maybe the PRESCRIPTION is wrong.

Go to one of the Competition that's doing FREE EYE TESTS and ask to keep the prescription [your Right] while your deliberating which to buy -- then check the two -- they SHOULD be the same......... [either the DISTANCE or CLOSE UP reading]

You will definitely have a come back at the Optician that did the original test if it's incorrect.... they should give you a free eye test [or you just present the "new" prescription] and replace the lenses for you with a "single" not "vari" type. .

You may find the quality of frames on the 2 for 1 offers to be disappointing ..... you get what you pay for!

Wait until the shop is busy -- then make a lot of noise -- they will do anything to shut you up!! [I know, I was that Man]

[dctyper]

you have statutory rights my friend, its the law. you have 28 days for a full refund under the grounds of, not fit for purpose. search google for statutory rights.

dave

[gmb45]

recently had eyes tested and i was talked into buying variafocals by the 2 staff members i tried them for two weeks as they recommended but took them back as they were making me dizzy i said i would like a pair for reading and a pair for distance as it was a 2 for 1 deal ,and could i have a refund on the variafocals as they were expensive ,but the said that is not how it works and they denied pressurising me into buying them ,so i asked for a full refund of ?219 after they had stopped laughing i said i will give them 7 days to refund my money ,did i do the right thing ?and what should i do next ?they did not make the second pair up as variafocals in case i was not happy ,what are my rights .
which opticians did u go to ?

[mickeyboy]

spexopticians rossendale lancashire