>>>>>>>>>>>>>>>>>>>ARE ABRITES SHAFTING THEIR CUSTOMERS<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

[PremierD]

a) Maybe ?
b) Yes ?
c) They sure are ?
d) all of the above.....:)

[rivalryan]

I have a problem with software since the last update, I send support the log file etc. and the response is that I need to buy SPS (service support plan) for €150 for them to look in to it.
So lets get this straight, I pay AMS subscription for software updates, and if that software update should have a bug in it or not work I then need to pay them to try and fix their new software that I already paid for??

sounds like a really good deal!

[rapidlocksmiths]

i had an issue after update where ford software failed to open , new software links were sent to me and this fixed the issue , not sure if your issue is same , if it is new links will fix this .

[ninja123]

and remove BMW offline permanently too :(

[adamb195]

and remove BMW offline permanently too :(

I noticed that too, luckily the Mini offline logo is still there. No idea why they removed the BMW offline one.

[rapidlocksmiths]

I noticed that too, luckily the Mini offline logo is still there. No idea why they removed the BMW offline one.

only until next update , as stated above on last update i had issues where ford software wasnt working , it was a week after update when i noticed this on ford , the rest was working including bmw offline via mini , after the new links arrived and after updating , ford was fixed , but the mini icon was just a dead link doesnt do anything , cant reach it via start menu , completely gone .

so if wanting to keep it then dont update or you will lose it , unless abrites change their mind and see sense and do the decent thing

[serkan58]

they have been doing this for years . i bought a full vag interface and one bmw and one mb . every year or what so ever they change licence policy and they steel your licences that you have bought and want you to buy them again . welcome to the abrites world . I bougt these a long time ago when they said life time update . i dont want ( i want it but accept the stealing ) this but i want a working device . my device ams was finished needed a downloadlink but couldnt get one . abrites is good in comparision to KAPDIAGNOSTICS . i can advise everybody TO BUY DIRECTLY FROM ABRITES . THEY GIVE A LOT BETTER SUPPORT . Since miro has left abrites it al going down .

just my 2 ct

[serkan58]

I have been a abrites user for more then 12 years but since kapdiagnostics started to do bussines with abrites al of these things happened . I have a interface that is one of the first 500 that i havent been using for 7 years . one of mine other interfaces broke down and wanted to use this one . I contacted KAPDIAGNOSTICS asked them this





Sedal Saritas
Apr 18, 1:53 PM BST
*** Contact Us Submission ***
First Name: Harry Dongelen
Email Address: topcu.serkan@gmail.com (topcu.serkan@gmail.com)
Phone: 0685743554
Questions/Comments: Hi i have bought a avdi device from you 9 years ago. Havent been using it for 7 years and the downloadlink doesnt work anymore. Id 130111.
Please sent me a working link.

this is the answer i got


Hello Sedal


Please be advised ONLY AVDI's covered by an AVDI Assist Plan have access to feature requested. Details here:
http://www.kapdiagnostics.com/index.php/avdi-assist-plans/ (http://www.kapdiagnostics.com/index.php/avdi-assist-plans/)
When purchasing additional software for your AVDI from KAPdiagnostics you receive Assist Points which can be used to purchase Assist Plans:
http://www.kapdiagnostics.com/index.php/faq/index/categoryshow/cat_id/9/ (http://www.kapdiagnostics.com/index.php/faq/index/categoryshow/cat_id/9/)
All new AVDI’s purchased from KAPdiagnostics automatically receive 12 months access to the AVDI Assist Priority Plan for FREE.
Support Plan is for users with an activated Annual Maintenance Subscription (AMS). If you do not have an AMS you require Basic/Priority or Secure Assist Plan which include the AMS.

Regards,
KAPdiagnostics.com Ltd

i tought ok i want to be ~~~~ed so i want to buy ams but not possible my device is out of warranty . they say smiling buy a new one .

but abrites them selfe are helpfull see mail conversation below


See imageOne full vag and other only


Op vr 19 apr. 2019 12:00 schreef Abrites Support Team <support@abrites.com (support@abrites.com)>:
Hello,

We cannot do anything about this interface as it is not in our system,
there is no software available for it.

It might have been exchanged for another one, but I have no data about
this.

You would have to get a new one.

If there is anything else we can assist with, please let us know.

Have a good day!

Kind regards,

Antoniy Georgiev
Application Support Specialist
Abrites Ltd.
147 Cherni Vrah Blvd.
1407, Sofia, Bulgaria
T: +359 2 9550456
F: +359 2 8501076
www.abrites.com (http://www.abrites.com/)

On 4/19/2019 11:56 AM, Serkan Topcu wrote:
> Dear support,
>
> Please sent me a downloadlink. I dont need the latest. Can be 2015 no
> prob. Just want to know if device is working
>
> The battery inside can be finished. If working ill buy ams and
> directly from you so put me in the system please







THEY have seen its not been used for a while so they have sold it to someone else as broken and bought from abrites replacement .

ABRITES IS GUILTY BUT CAN UNDERSTAND IT WITH COMPETITION OF VVDI BUT WHAT KAPDIAGNOSTICS DOES IS JUST STEALING . DONT BUY FROM KAPDIAGNOSTICS BUT DIRECLY FROM ABRITES

[rapidlocksmiths]

ive bought all of my licences from kap diagnostics , kap are a distributor not the manufacturer , i have to say my dealings with kap have always been positive , my issue is with abrites stealing my bmw offline software from me , not with one of the many distributors .

[whiskeyman]

i used to but direct from abrities but then they told me i had to get from Krap

it all bollocks to me
whole team in abrities now aint got a clue

[rapidlocksmiths]

if only miro released a tool to compete , he could do very well.

ive bought all of my licences and ams and support plans via kap , never had an issue buying from them and the few times ive needed support ticket they have always dealt with my issue , so i cant complain about them personally , after all its abrites and not the distributor that have taken away the bmw offline software we purchased from them and jiggled the licences , not their distributors . i suspect the distributors would be just as frustrated as its them we are all complaining too and them that will lose their mark up from future sales if people stop buying , the abrites decisions of late will result in everybody losing including abrites , which is why it makes no sense at all .

they could get away with more whilst they were on top of the tree , but at present they are no longer top of the tree and could well be on decline in future due to these strange decisions.

[serkan58]

See the mail conversation. Abrites is trying to help but kap is the one thats giving me a hard time. All other interfaces
Bought directly from abrites and have had all the fast support i needed. Only the license stealing is a problem butt for support ore software didnt have any problem.
SEE ABOVE THE MAIL CONVERSATION AND TELL ME ITS NOT CORRECT

[rapidlocksmiths]

im not saying that in your case this is or isnt correct , just that my own dealings with kap have been positive , all my licences were bought via kap , i have ams each year and to date have had no issues with kap , thats my experience and i accept not everyone will have had same experience as is life. ive only ever dealt with kap on avdi so have no other supplier to judge this against , i have ams and support plan already so your issue isnt something ive encountered.

ive no issues at present with my distributor , just with abrites stealing my bmw offline software that i paid them alot of money for .

[serkan58]

Ok i understand you but like you i want abrites to be like they used to be. Normally i dont need updates and online things so i dont buy ams and support. I dont even update unless necesery or if i buy update i buy ams because with every update you lose something. I know how to work with the functions. Abrites is getting old and not very renewing.

VVDI is now begining to be the man and if abrites goes like this they will loose. For 2 years i dont buy abrites licenses but vvdi and am happy with. I would like to remember you that vvdi ( china) was the first with fbs4.
Simon and other libanese company was the first password extractor from nec 51 57 and verginizing esl and emulator for w204 square green oplug. Still now they are one of only ones that can renew blocked esl.
Abrites is finished in my opinion. Zeddfull in combination with vvdi kess ktag very good programmers smoke xprog and you can do more.

[whiskeyman]

Ok i understand you but like you i want abrites to be like they used to be. Normally i dont need updates and online things so i dont buy ams and support. I dont even update unless necesery or if i buy update i buy ams because with every update you lose something. I know how to work with the functions. Abrites is getting old and not very renewing.

VVDI is now begining to be the man and if abrites goes like this they will loose. For 2 years i dont buy abrites licenses but vvdi and am happy with. I would like to remember you that vvdi ( china) was the first with fbs4.
Simon and other libanese company was the first password extractor from nec 51 57 and verginizing esl and emulator for w204 square green oplug. Still now they are one of only ones that can renew blocked esl.
Abrites is finished in my opinion. Zeddfull in combination with vvdi kess ktag very good programmers smoke xprog and you can do more.

I have been happy with abrities up to now
was always my first tool of choice normally
but changed days now

[rapidlocksmiths]

I have been happy with abrities up to now
was always my first tool of choice normally
but changed days now

same as that , was my go to tool , still is on some applications , but this is now changing and the latest move stealing my bmw offline software is nail in the coffin

[paul_12345]

looks like they are going to be moving vag online too

VAG

In order to achieve better stability and reliability, we have begun transferring the VAG software to the new cloud platform.

[whiskeyman]

yup more shit paul
plus you need another update to buy
to use this online function as well

[whiskeyman]

apparently no emails will be answered now about the tool unless you pay 150
invest your 20-30 grand but dare you ask a question about the tool you have bought

the jokes just keep on coming:applause:

keep up the good customer service abrities
your all doing a stunning job lol

[gokart]

It's a money pit.

[i-vtec]

THIEF ALERT! BE CAREFUL!

Everyone who is that stupid to update PSA software will be ROBBED for 1200 Euro!

[cqae]

I have to agree with all the negative comments here. AVDI was my go to tool & my distributor is great, only a phone call away & always tries to help. But i recently bought some updates for MQB & had an issue & I sent my logs to Abrites just to see if the car was supported & they wouldn't help. I think its pretty disappointing that I spent a thousand or so dollars & get zero support with it from the manufacturer. I wasn't even asking for support, just to check if my cluster was a supported model & was told I need to buy the SPS package. I want to believe this tool will get itself sorted, but I think this is an unfair move. Products or licences you buy should come with some level of support.

I would think something like a licence or purchase over $XX gets support for 3-6 months or something like that would be a little fairer. Especially when I was under the impression thats what the AMS initially was. I hope they pwoers that be can see the are just insulting loyal customers & eventually they wont stay that way.

[i-vtec]

if the program worked OK, you would not need any support

support plan is ONLY for fixing abrites errors and mistakes so this is INSANE!

[immoneard]

if the program worked OK, you would not need any support

support plan is ONLY for fixing abrites errors and mistakes so this is INSANE!

Support is for problems with programing , not for fixing them bugs in software .
That mean only amateurs would need support , not need for people who knows who to work with tool.If the tool not working correct , then why we need to pay Support plan, it is them responsibility to fix it, but they do not think like that , they want us to pay for them mistakes.

[i-vtec]

they focus on amateurs thats why they making wizards and other shit blocking advanced functions like reading/writing memory

btw they ~~~~ed up kap diagnostics ang spain distributor because they delete their suport plan from pricelist and making own

so abrishit shits not only on customers but also on distributors

[jmautoman]

I would say just one thing ...
Abrites is in Bulgeria but the prices are from Monaco... I will not invest more money in this company. The Abrites in full version I belive only thieves can afford....
That's only my opinion...

[TukoSalamanca2]

I would say just one thing ...
Abrites is in Bulgeria but the prices are from Monaco... I will not invest more money in this company. The Abrites in full version I belive only thieves can afford....
That's only my opinion...

Totally agree, they should think we poop money.

[jmautoman]

Totally agree, they should think we poop money.
They do't think about how much we could earn but about how much they could rob everyone.

[badenaleks]

Fully agree, f##k this company, they grab the money and no any support.

[fred77]

it's funny looking at current forum they all seem to be Shafting....

[rapidlocksmiths]

yup it seems to be the case , all trying to squeeze a little more out of us

[luis12]

Who still have problems like Sometimes conects with interface but when conect to car the conection to interface loses or conect for a short time later loses communication totally and hardware not found warn apears, 3 works ruined because in the middle of programming it loses comunication, can any body tell me whats happen ?, support tells me that its my interface issue but I know that it is not true, alot of users are with same problem, tryed 4 different PC in Win10 and 7 ?

[qeso705]

yup it seems to be the case , all trying to squeeze a little more out of us


When you see through window someone robbing your neigbour/friends you will make same statemet like here? You should try to sqeeze a littel more end customer together with other abritus user to make abritus happy? Its correct way?

[rm23]

Who still have problems like conects with interface but it conect OB to car conection loses or conect for a short time later loses communication and hardware not found warnind, 3 works ruined because in the middle of programming it loses, can any body tell whats happen ?


I have same problem and my avdi after update to me is rubish now, I don't know what to do, I don't want to replace full unit like they say to other people, It is not my fault it is software !!!!!!!!!!!!!

[solitaire]

... I don't want to replace full unit like they say to other people, It is not my fault it is software !!!!!!!!!!!!!

you don't have choice, my friend shipping for replace second time, last time he did it two years ago. now he get answer from abritus:

Yesterday, we received your USB Interface with ID: 1xxxxx. Unfortunately, the USB Interface can NOT be repaired. It's really old version (two years ago replaced). That's why the device will be replaced with a new one with ID: 1xxxxx, the price for the replacement is 140.00€ and all software features will be transferred free of charge.

[whiskeyman]

you don't have choice, my friend shipping for replace second time, last time he did it two years ago. now he get answer from abritus:

Yesterday, we received your USB Interface with ID: 1xxxxx. Unfortunately, the USB Interface can NOT be repaired. It's really old version (two years ago replaced). That's why the device will be replaced with a new one with ID: 1xxxxx, the price for the replacement is 140.00€ and all software features will be transferred free of charge.

Kap want £750 to replace for new unit

[luis12]

I have same problem and my avdi after update to me is rubish now, I don't know what to do, I don't want to replace full unit like they say to other people, It is not my fault it is software !!!!!!!!!!!!!

Same case, after the 2 last update of software and firmware all goes to the hole, could be COVID19 in my HW ?

[solitaire]

This company need money, ams, sps, new licenses - not enough.
You can see how many devices they have

[luis12]

This company need money, ams, sps, new licenses - not enough.
You can see how many devices they have

Now is all making sense, if they lower prices for sure more interfaces and licences wil be sell, another problem is chinesse cloning sofware and hardware, some action need to be taken for avoid stealing the soft. If they explain us reasons we will understand.

[whiskeyman]

Now is all making sense, if they lower prices for sure more interfaces and licences wil be sell, another problem is chinesse cloning sofware and hardware, some action need to be taken for avoid stealing the soft. If they explain us reasons we will understand.

one thing to make money
we all have too
but not supporting existing users always a bad mistake
many companys in the past did the same and it was bye bye income

[pkeeney]

Not back up tool friendly. Their late payment AMS policy is a complete rip off after spend thousands on a programmer and software with no support and only works half the time. I really just keep it around for the few odd jobs it can complete that other tools don't. Its seems like as customers drop they throw the cost on the loyals. They should cut the bullshit and get with the program and unlock the full tool for a weekly/monthly/yearly fee.

[pkeeney]

Maybe they are wasting to much money on protecting their tool that will get cloned anyway. They need to focus on the customers and product they sell or shut it down. Vvdi, zedfull, ktag, cardaq3 and im608 pretty much covers it all in my market area.

[fred77]

Maybe they are wasting to much money on protecting their tool that will get cloned anyway. They need to focus on the customers and product they sell or shut it down. Vvdi, zedfull, ktag, cardaq3 and im608 pretty much covers it all in my market area.


mate simply untrue and this forum is biased also.

what happens to im608 after a year.... ???


Look at im608 if you actually used tools you would find huge gaps.

And China have new tools every 12 months and your investment old hat - sorry my friend charge more on jobs :)
Replace or fade away -

[rapidlocksmiths]

does a competent fully equipped locksmith with years of training and experience and a huge investment in equipment , stock and training rip off their customers charging a proper rate for a job , just because a guy on facebook with no experience and some cheap china kit is willing to have a go cheaper ?

abrites is only expensive if you cant afford it and cant earn payback with it , if abrites is too dear then a business isnt charging enough for their services and will stick to the cheaper china offerings .

i disagree with alot of the underhand things abrites have done over the years , but my avdi has paid for itself many times over its quality speaks for itself , yes its harder for new buyers to get payback today because of all the internet and facebook boys mopping up the easy jobs cheap and killing rates , but payback is still achievable for most, the race to the bottom isnt down to the likes of abrites , this sits squarely with fly by night price cutters posing as auto locksmiths.

protecting their developments is necessary , if they stopped protecting their work then it would indeed be cloned and the customers are not loyal they would of course buy the clones as most do because cheaper .

[whiskeyman]

does a competent fully equipped locksmith with years of training and experience and a huge investment in equipment , stock and training rip off their customers charging a proper rate for a job , just because a guy on facebook with no experience and some cheap china kit is willing to have a go cheaper ?

abrites is only expensive if you cant afford it and cant earn payback with it , if abrites is too dear then a business isnt charging enough for their services and will stick to the cheaper china offerings .

i disagree with alot of the underhand things abrites have done over the years , but my avdi has paid for itself many times over its quality speaks for itself , yes its harder for new buyers to get payback today because of all the internet and facebook boys mopping up the easy jobs cheap and killing rates , but payback is still achievable for most, the race to the bottom isnt down to the likes of abrites , this sits squarely with fly by night price cutters posing as auto locksmiths.

protecting their developments is necessary , if they stopped protecting their work then it would indeed be cloned and the customers are not loyal they would of course buy the clones as most do because cheaper .

protecting development yes but messing with existing customers a big no no mate
vvdi has run away with a lot of their customers and if they venture into other models
who knows......

[rapidlocksmiths]

protecting development yes but messing with existing customers a big no no mate
vvdi has run away with a lot of their customers and if they venture into other models
who knows......

agree mate , they have upset many customers with their licence jiggles and their money grabbing and driven many customers elsewhere , but its still a great tool that pays for itself over and over again , others though have caught up with avdi on many functions so their sales will take a hit , but i still use mine daily and still the go to tool on alot.
market has changed , cheap rules the day , its sad in many ways as its the decline of the whole trade

[fred77]

just did a 2017 Toyota C-RV smart keys AKL with Abrites

...paid for AMS in minutes !!! Autel just wimpered



Real problem are 'Startups' - they buy the tools yet struggle to find work. Then come on forum and moan - we've all done it myself included

[whiskeyman]

dont mention the landrover 2018- software
nor the ford
has anyone managed to get this landrover 2018- to work AKL
or even spares?
maybe it has improved since i last tried it

[fred77]

dont mention the landrover 2018- software
nor the ford
has anyone managed to get this landrover 2018- to work AKL
or even spares?
maybe it has improved since i last tried it


get impression it's working but i'll never touch it cos won't risk aftermarket diagnostics on these as my SDD won't go up to this year - replaced with JLR new system. I maybe daft thinking this way but Abrites killed 2 KVMs in my early days

BTW
Love the title of this thread tho, alternatively it could be " DK members shafting Abrites "
with likes of FVDI blatant clone

Abrites legal department needs to be more like Instacode lol

[whiskeyman]

get impression it's working but i'll never touch it cos won't risk aftermarket diagnostics on these as my SDD won't go up to this year - replaced with JLR new system. I maybe daft thinking this way but Abrites killed 2 KVMs in my early days

BTW
Love the title of this thread tho, alternatively it could be " DK members shafting Abrites "
with likes of FVDI blatant clone

Abrites legal department needs to be more like Instacode lol
have you ever wondered who sold them the rights???
let you work out this one lol