mahabad1972
1st January, 2010, 11:56 PM
Hi guys is anyone know how to sort out my problem, i use my usb to chagre my iphone, but when i connected to pc it won't show up on itune and pc
i have been reading for a week try to thing people done on the internet none of them work, i have dove all thing below
Fix:
Method 1: Fixing Mobile Device Driver Service
1. Open Start Menu >> Run and type services.msc and press ok [ this will open up services ]
2. Locate the service named Mobile Device Driver
3. Double click the service to open properties
4. In the "general" tab find the "startup type" drop-down arrow menu and make sure "automatic" is selected.
5. Also see the general tab to check the "service status". If it does not say "started" then click the start button to start the service and connect your phone again and click apply.
Note: If the above procedure does not helped in your case, then try restarting the service
Method 2: Solve Through Device Manager
1. Go to My Computer >> Manage and click Device Manager in the left tab.
2. Click Portable Devices >> Apple iPhone >> Uninstall
3. Unplug and plug your iPhone, now wait for windows to re recognize your iphone [ In Device Manager, you will see the new recognized Apple Iphone ]
4. Press F5 to refresh your windows explorer and your Apple iPhone will show up with a camera icon.
I unistall itune and reinstall again , still not works
Resolution
Check the iPhone Display
When you connect iPhone to your computer, the iPhone should display an image or message on the display. If you do not see any image, refer to this article to troubleshoot issues where the iPhone won't turn on. In some cases, you may see a message on the screen that says "Charging... please wait." This indicates that the iPhone does not have sufficient battery charge to operate and will need to be charged for several minutes before it can be recognized in iTunes. In other cases, you may see a message that indicates that your iPhone requires service. In this case, see the iPhone Service FAQ for information.
Verify Windows PC System Requirements
iPhone requires a specific minimum version of iTunes. Be sure that your Windows PC meets the minimum system requirements to use iTunes and iPhone. This is particularly important if you are connecting iPhone to your computer for the first time.
Ensure the computer's drivers are up to date
Refer to Updating the drivers on your Windows PC for information on checking to make sure your computer's drivers are up to date.
Check USB Connections
iPhone requires USB 2.0 to function properly. Refer to the documentation for your computer to verify that the USB ports are high-power USB 2.0 ports. Try connecting iPhone to a different USB port, preferably a port that is built-in to the computer instead of an external USB hub. Connecting iPhone to your keyboard's USB ports is not recommended. Find more information on troubleshooting your USB connection.
Restart your PC
In some cases, your computer's USB ports may become temporarily disabled or you may experience other software related issues. Restarting your PC is an easy troubleshooting step that may resolve this issue.
Verify iPhone Driver/Service Installation
iPhone requires two important pieces of software to operate properly on Windows. First, the driver must be installed; for iPhone the driver is USBAAPL.SYS. Second, Apple Mobile Device Support must be installed as a Windows Service. If these are not installed, see the Reinstall iTunes section below.
Verify that the driver is installed by connecting iPhone to the computer and following these steps:
1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.)
2. Type devmgmt.msc and click OK. A list of devices will be displayed.
3. Scroll down to Universal Serial Bus controllers and click the small plus sign to expand this group. iPhone will be listed as either Apple iPhone or Apple Mobile Device depending on the version of the driver installed.
4. Right-click Apple iPhone (or Apple Mobile Device) and choose Properties from the shortcut menu.
5. When the Properties window opens, select the Driver tab.
6. Click Driver Details to view more information.
Verify that the Apple Mobile Device Service is installed and running using the Services MMC snap-in:
1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.)
2. Type services.msc and click OK. You will see a list of services.
3. View the list In alphabetical order and verify that the "Apple Mobile Device Service" status is "Started."
4. If the status does not indicate the service is started, right-click Apple Mobile Device Service and choose Start from the shortcut menu.
5. If the service is installed and started, right-click the service and choose Restart from the shortcut menu.
If the driver is installed and the service is installed and started, check the Event Viewer for error messages.
1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.)
2. Type eventvwr.msc and click OK.
For more information on viewing or interpreting event logs in Windows, refer to Microsoft Knowledge Base article, How to view and manage event logs in Event Viewer in Windows.
Reinstall iTunes
iPhone requires a specific minimum version of iTunes. Apple recommends using the latest version of iTunes. You can check the version of iTunes you are using by choosing About iTunes from the Help menu. Visit the Apple Support Downloads page at support.apple.com/downloads to download and install the latest version or choose Help > Check for Updates in iTunes.
While you do not normally need to remove iTunes before reinstalling it, in some cases this is recommended. If you see a message stating that "The software required for iPhone is not installed. Run the iTunes installer to remove iTunes, and then install iTunes again," then iTunes should be removed before reinstalling.
For more information on removing iTunes, see one of the following articles, depending on the operating system you're using:
* Windows XP
* Windows Vista and Windows 7
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
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i have been reading for a week try to thing people done on the internet none of them work, i have dove all thing below
Fix:
Method 1: Fixing Mobile Device Driver Service
1. Open Start Menu >> Run and type services.msc and press ok [ this will open up services ]
2. Locate the service named Mobile Device Driver
3. Double click the service to open properties
4. In the "general" tab find the "startup type" drop-down arrow menu and make sure "automatic" is selected.
5. Also see the general tab to check the "service status". If it does not say "started" then click the start button to start the service and connect your phone again and click apply.
Note: If the above procedure does not helped in your case, then try restarting the service
Method 2: Solve Through Device Manager
1. Go to My Computer >> Manage and click Device Manager in the left tab.
2. Click Portable Devices >> Apple iPhone >> Uninstall
3. Unplug and plug your iPhone, now wait for windows to re recognize your iphone [ In Device Manager, you will see the new recognized Apple Iphone ]
4. Press F5 to refresh your windows explorer and your Apple iPhone will show up with a camera icon.
I unistall itune and reinstall again , still not works
Resolution
Check the iPhone Display
When you connect iPhone to your computer, the iPhone should display an image or message on the display. If you do not see any image, refer to this article to troubleshoot issues where the iPhone won't turn on. In some cases, you may see a message on the screen that says "Charging... please wait." This indicates that the iPhone does not have sufficient battery charge to operate and will need to be charged for several minutes before it can be recognized in iTunes. In other cases, you may see a message that indicates that your iPhone requires service. In this case, see the iPhone Service FAQ for information.
Verify Windows PC System Requirements
iPhone requires a specific minimum version of iTunes. Be sure that your Windows PC meets the minimum system requirements to use iTunes and iPhone. This is particularly important if you are connecting iPhone to your computer for the first time.
Ensure the computer's drivers are up to date
Refer to Updating the drivers on your Windows PC for information on checking to make sure your computer's drivers are up to date.
Check USB Connections
iPhone requires USB 2.0 to function properly. Refer to the documentation for your computer to verify that the USB ports are high-power USB 2.0 ports. Try connecting iPhone to a different USB port, preferably a port that is built-in to the computer instead of an external USB hub. Connecting iPhone to your keyboard's USB ports is not recommended. Find more information on troubleshooting your USB connection.
Restart your PC
In some cases, your computer's USB ports may become temporarily disabled or you may experience other software related issues. Restarting your PC is an easy troubleshooting step that may resolve this issue.
Verify iPhone Driver/Service Installation
iPhone requires two important pieces of software to operate properly on Windows. First, the driver must be installed; for iPhone the driver is USBAAPL.SYS. Second, Apple Mobile Device Support must be installed as a Windows Service. If these are not installed, see the Reinstall iTunes section below.
Verify that the driver is installed by connecting iPhone to the computer and following these steps:
1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.)
2. Type devmgmt.msc and click OK. A list of devices will be displayed.
3. Scroll down to Universal Serial Bus controllers and click the small plus sign to expand this group. iPhone will be listed as either Apple iPhone or Apple Mobile Device depending on the version of the driver installed.
4. Right-click Apple iPhone (or Apple Mobile Device) and choose Properties from the shortcut menu.
5. When the Properties window opens, select the Driver tab.
6. Click Driver Details to view more information.
Verify that the Apple Mobile Device Service is installed and running using the Services MMC snap-in:
1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.)
2. Type services.msc and click OK. You will see a list of services.
3. View the list In alphabetical order and verify that the "Apple Mobile Device Service" status is "Started."
4. If the status does not indicate the service is started, right-click Apple Mobile Device Service and choose Start from the shortcut menu.
5. If the service is installed and started, right-click the service and choose Restart from the shortcut menu.
If the driver is installed and the service is installed and started, check the Event Viewer for error messages.
1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.)
2. Type eventvwr.msc and click OK.
For more information on viewing or interpreting event logs in Windows, refer to Microsoft Knowledge Base article, How to view and manage event logs in Event Viewer in Windows.
Reinstall iTunes
iPhone requires a specific minimum version of iTunes. Apple recommends using the latest version of iTunes. You can check the version of iTunes you are using by choosing About iTunes from the Help menu. Visit the Apple Support Downloads page at support.apple.com/downloads to download and install the latest version or choose Help > Check for Updates in iTunes.
While you do not normally need to remove iTunes before reinstalling it, in some cases this is recommended. If you see a message stating that "The software required for iPhone is not installed. Run the iTunes installer to remove iTunes, and then install iTunes again," then iTunes should be removed before reinstalling.
For more information on removing iTunes, see one of the following articles, depending on the operating system you're using:
* Windows XP
* Windows Vista and Windows 7
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
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