XTool dongle problem

[Aislingob]

I have been a customer of XTool for past 5-6 years , bought 3 brand new devices and several updates for each device , I had damaged dongle for one device and they asked me to Send back dongle for repair , sent back over a month ago , have tried to contactthem and no reply , so now device which I paid 1490 euros for is useless ,it’s a budget money tool but their support is dreadful and if you run into problems your on your own guys , I have Orange5 , Elprosys DP4 , Smok and Carprog original , this carry on out of XTool would not happen with any other of the companies I deal with , so if ur thinking of buying your buying a tool with Zero support or help

[amar28]

Its an unwritten rule and unanimously agreed fact, if you need support you should not buy tools

support from most companies is pure dog shit - thats just how it is

For what is was worth, x-tool dongle about €90, should have bought a replacement?

[newgeniehex]

the support is non-existent
I had lost my xtool
I had to contact them by security to block the interface
when I found him I asked for the reactive they did not even answer me
I had to pay an Indian reseller, for the whole year in 2019 that I had already paid
100% shit support

[Aislingob]

I’d have no problem paying 90 euros for a replacement dongle if they’d even bother to reply to me , I know all sellers don’t have bad reputation but SMok and Elprosys will try and help, I think XTool support enjoy swim games their customers having problems because they offer no help whatsoever

[Steve182]

take a look at their new shop site...
https://shop.x-tool.org/en_US/p/X-Tool-SenseLock-USB-Dongle/54

[Aislingob]

Nice1 Steve ,had every dongle got same codeing for different units , or does it have to be coded by them to suit serial number of unit

[marina_rv]

I have XTool for past 5-6 years , bought 3 brand new devices and several updates for each device
why then buy a couple of devices ???


this carry on out of XTool would not happen with any other of the companies I deal with , so if ur thinking of buying your buying a tool with Zero support or help
this is possible when a developer is asked 5-10 stupid questions a day, and it hurts.

buy equipment in China and try to ask them a question :snot::snot::snot:

[Aislingob]

I buy many devices as I am a busy person , so do u think asking for a replacement for a broken dongle for a genuine tool is a stupid question , you sound to me like a guy who has plenty experience of cheap Chinese tools

[Aislingob]

placed an order for several adapters and dongle etc , i then realised there was 23 percent tax on my purchase , i fordwarded them my EU VAT number and company details and i asked for an adjustment on the taxes , any legit company have no problem adjusting taxes , suprise suprise they never got back to me , wonder why that was haha

[xyznia]

I don't understand how you can't get new dongle, I lost mine year ago,write to xtool.org support same day I've got answer dongle costs 100euro with shipping dhl,after 15min I made payement,after 45min I've got message with dhl tracking information,next day 3pm dongle was in my hands.and I'm not from Poland,i live in Lithuania almost 800km from xtool ofice