Dismay

[The Soulman]

Ok, since this shower give me no information unless I contact them, I just tried to call them on the number listed on their website only to receive the following message,

"Sorry we could not take your call, please e-mail us at Skywonder etc, etc."
(I'm still awaiting replies to e-mails I sent to them over 3 days ago)

Today is the 7th working day since they received the faulty Open Media 500cs back at their retuns dept, and despite being promised a replacement quickly, (Two days from date of receipt of returned unit was mentioned) I am ?109 worse off and still without the item which was advertised and paid for,

Regards,
The Soulman.

[The Soulman]

Update.

After attempting to call them on Friday 28/08/09 (See above post) I was called back and spoke directly with a guy from Skywonder.
(Though not support)

I explained the current situation and asked him for a phone number for the support team
(They only provide an e-mail address on their website) so as I could talk to them directly / find out exactly were the hell my replacement box was / any update on the current status of the issuing of a replacement / how much longer I might have to wait.
(At that point, I had been waiting 7 working days since the day they received the faulty item back at their returns dept)

He asked me for a returns reference number which I duly provided, after apparently checking his computer he informed me that he had received a e-mail from the returns dept that very morning (I'm shocked ) stating that the box was indeed faulty.
(Well, blow me down )

He promised to send the replacement out to me and would pay the extra cost of next day delivery on a Saturday.
(How long might I have waited for a replacement if I had not contacted them ??????)
The box duly arrived on Saturday and is now installed / up and running with the DK 1.1 cable image.
They have promised to this week, refund the cost to me (?8.65) of sending the faulty unit back to them.
(I did point out, rather strongly, in a previous e-mail to support, that, upon delivery to me, the item was "Not fit for purpose")
I must admit, they appear to be at least trying to atone for their
previously very shabby / unacceptable treatment of a paying customer (Me).

l will await receipt of the said refund and update the thread accordingly,

Regards,
The Soulman.

[owen7]

What a sorry saga that was i've been following this and i'm glad it's finally sorted (well nearly!) for you Soulman.

You've certainly been 'through' it! nothing worse than bad publicity on here - if/when i come to get a new box i'll be avoiding these cowboys like the plague!!

Thanks for the warning!

[jfish]

What a sorry saga that was i've been following this and i'm glad it's finally sorted (well nearly!) for you Soulman.

You've certainly been 'through' it! nothing worse than bad publicity on here - if/when i come to get a new box i'll be avoiding these cowboys like the plague!!

Thanks for the warning!

alrite mate, how is the box going.. no problems with my open media box at all .. very pleased with it

[owen7]

alrite mate, how is the box going.. no problems with my open media box at all .. very pleased with it

alrite jelly! yeah it was going ok thanks very much untill a few hours ago when all i get on turning it on is a thanks for choosing PLI Jade green welcome screen!

I'm not gonna shout for help just yet untill i get a chance to re-flash it, fingers crossed that solves it.

Overall very impressed though mate, apart from this minor glitch.

[.: JaCkPoT :.]

You need to reflash mate, bad flash.

[owen7]

You need to reflash mate, bad flash.

T'was strange though as it was working perfectly... then again that was before i arsed about in the settings and started pulling cables out!

I shall reflash it when i get the chance.