ebay help needed

[zaf786]

Hi i need some advise i sold something on ebay end of january i recived email yesterday saying item i sold him has stopped working demanding refund where do i stand on this can he demand refund after two and a half month
thanks

[djskynet]

seeams a bit of a long time to be demanding a refund. seams like the guy has broke what ever it was and is turning to you for the money. i would say no way its been too long now. what was it that he bought?

[caveman_nige]

did you offer an guarantees? Are selling as a business or an individual?

[thered]

Hi i need some advise i sold something on ebay end of january i recived email yesterday saying item i sold him has stopped working demanding refund where do i stand on this can he demand refund after two and a half month
thanks

your not selling cable boxes are you

if you sold it used as a private seller i would tell them politely to ~~~~ off its not your fault that it doesnt work it was working when sold

if your a business/power seller as kv said i think they use different rules and im not quite sure if you are liable although if its used im pretty sure you dont need to provide a guarantee

[dctyper]

just check with paypal, cus i was forced to refund someone that decided they didnt want what they bought, check what the latest someone can claim(i think its 30 days)

if its past that, tell him to do one

dc

[zaf786]

your not selling cable boxes are you

if you sold it used as a private seller i would tell them politely to ~~~~ off its not your fault that it doesnt work it was working when sold

if your a business/power seller as kv said i think they use different rules and im not quite sure if you are liable although if its used im pretty sure you dont need to provide a guarantee

Hi it was smargo cardreader

[ManofScience]

are you a business seller selling the item as brand new? or just a normal seller selling on a 2nd hand piece of equipment?

[Mjolinor]

It makes a huge difference if it was a buy it now as well. As a buy it now item it is covered under normal distance selling laws, you are probably liable for a full 12 months and also the seller is liable for picking the faulty one up and replacing or refunding, the buyer doesn't have to send it back.

[dctyper]

dont be silly, all items are sold as seen if second hand but paypal/ebay have a policy of 30 days(dont quote me on the amount of days)

dc

[zaf786]

Hi i have replied to his email i will see what his response is money is not a issue here it,s matter of principle i think asking for refund after two and a half month is wrong i would have understood if he had contacted me within a week i would have refunded him

[Manic01]

Give him ~~~~ all.

[ManofScience]

you never answered my questions still - are you a trader and was it sold as new.

if it was clearly sold as 2nd hand - then it's tough. if however it was a new item and you're a trader then it should have some sort of 12 month warrenty.

[toblask]

hello

hello everyone im new here!

[jumpinjo]

hello everyone im new here!

yes well best place to start is READING THE RULES as hijacking threads with $hit is frowned upon and posting in correct forums is expected

@zaf786 tell him/ebay to beat it

[wongers]

Hi i need some advise i sold something on ebay end of january i recived email yesterday saying item i sold him has stopped working demanding refund where do i stand on this can he demand refund after two and a half month
thanks

if he paid by paypal he has 30 days(which have elapsed) to put in a dispute if it was by cheque or other means its up to you but to be honest he is like douglas barder,he hasnt got a leg to stand ontell him to shove it he's taking the pi** after all this time