Kobo ereader wont set up....

[lfc4life]

I bought a kobo ereader downloaded the software the software from the website but it wont install and keep saying when it gets to step two no internet connection ???

Have googled the problem and still cannot work out why it wont set up !! :O

Any help is gratefull thanks .....

[Shady]

it may be your router thats the problem, try changing wifi channel.

[Shady]

or do you set up using pc software? cos it may be ur av, try turning it off for a while, and if it works with it off, try changing av.

[lfc4life]

it charges no bother ... but how do i change wifi channel ? im with sky and regretting it aaaarrgghhh

[Shady]

you would have to find ip address of sky router , prob on a sticker on the router itself, enter that in browser, along with user /password, i havent got sky router myself, but there should be a tab for wireless, with a drop down list to enable channels. its probably on auto atm, try changing it to 9

[lfc4life]

cheers buddy will give it a go

[lfc4life]

the sky internet is piss poor :O

[lfc4life]

still no luck phoned the helpline they did not know whats wrong ethier ? :s looks like i will be sending it back

[Shady]

how do you set them up? does it need to be hooked up to pc? try turning off ur antivirus

[lfc4life]

but its say no internet connection? how would turning anti virus help? just saying

[Shady]

if its hooked up to pc for set up with a prog on the pc, maybe av is blocking that prog.. just a gues, im not there to see and ive never used a kobo.. if you got teamviewer i could take a look...

[lfc4life]

turned off ant virus still nothing :O

[Shady]

did u change wifi channel?

[Shady]

like i say, if u get teamviewer, i can take alook and see if i can help before you give up and send it back

[Shady]

how much was it? if it was about ?70 odd, just send it back and get an android tablet