Tm5402 hd maxx motor problem

[tucano]

Hi all
I have a problem with my setup
I've got a 5402 and a maxx motor to drive a 1.1m dish
I had this on a pole in the back garden and was working ok
Needed realigning as we had some very high winds
I had decided to move it on to the side of the house instead
my problem now is the green and red lights are on and the arm will not move
all cables are dry to the motor .etc I've tried resetting
The motor and also a reset on the tm5402 but
Struggling now to get this thing to move
And just don't know what else to try I'm very new
to the motorised setup but have installed many other fixed systems
Any help would be appreciated
I have tried both buttons on the motor either way but it still don't move the arm

Bri

[Manic01]

Have you tried manually moving motor/dish by pressing the buttons on motor.

[tucano]

Hi
Yea I've tried pressing the two buttons I've also tried a reset on it

[Manic01]

How old is motor, if fairly new contact supplier.
Google maxx motors there seems to be some issues with them.

[tucano]

The motor is a week old tried the seller all he says is contact
Tm and gave me the number but I really don't think it's the 5402

[paulbeards]

loader

does anyone know where to get the tm loader for a 5402

[Manic01]

Just use usb mate.

[byten]

Also check that the LNB and reciever connections are put back the correct way round. !

[Nutsandbolts]

[QUOTE=tucano;1734584]Hi all
I have a problem with my setup
I've got a 5402 and a maxx motor to drive a 1.1m dish
I had this on a pole in the back garden and was working ok
Needed realigning as we had some very high winds
I had decided to move it on to the side of the house instead
my problem now is the green and red lights are on and the arm will not move
all cables are dry to the motor .etc I've tried resetting
The motor and also a reset on the tm5402 but
Struggling now to get this thing to move
And just don't know what else to try I'm very new
to the motorised setup but have installed many other fixed systems
Any help would be appreciated

Hi. Not familiar with MAXX motors but on TM2600 motors orange light can mean following:
a) Motor sensor problem.
b) Limits reached.
c) Unable to receive Diseqc commands from receiver.

When you say you have green and red lights on are they two separate lights or its green then turns red??. Do you have a booklet for motor giving details of errors??

As already mentioned check cables are connected correctly. Does motor support USALS and 1.2? Try to disable limits in motor menu and then see if it moves. Has water got into the motor?? I suspect if it does not move when you pressed the two buttons then it could be sensor problems. As its only a week old it must still be under warranty . Can the shop not test it out for you???

Regards

[tucano]

Hi there

yea its a problem with the motor shop has sent a new one

both lights were on motor didnt move at all

thanks again guys for the help


Bri