A man whose mother bequeathed her iPad to her family in her will says Apple's security rules are too restrictive.
Josh Grant, 26, from London, told BBC Radio 4's You & Yours his mother bought the tablet during her cancer treatment.
Since her death, they have been unable to unlock the device, despite providing Apple with copies of her will, death certificate and solicitor's letter.
Apple says its security measures have led the industry in helping customers protect lost or stolen devices.
"At 59, my mum was fairly young, I've already lost my dad and it's a bit cold of them not to treat things on a case-by-case basis."
BBC News - Apple security rules leave inherited iPad useless, say sons
Apple told You & Yours it had led the industry in helping customers protect lost or stolen devices, and that Find My iPhone, launched in 2009, allowed customers to remotely set up passwords and remove personal information. It added that a measure called Activation Lock also gave customers control of their device and acted as a theft deterrent.
It isn't really news I suppose, however such a helpful reply from Apple. Maybe they should be MP's, after all they can make quotes on everything but the matter at hand *shrug*
My vote for helpful company of the yearnot....
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