Why don't you say anything when you ask for some support?
but when buying are there?
It would be good to have a support-support, since some cars the programming precesses are different.
but they try Donkey for not knowing. They believe that one must have an intellect like Albert Einstein.
When something bad happens, the culprit is one, never the team.
When will the developers really think about the user, not filling their bank accounts?
WINNER THE LOSER
Yes i understand, will i get one year update if i buy on 01.11.2019 till 01.11.2020. If yes i will purchase this tool, but if i pay now 1490€ and i have updates till end of 2019 i will not buy. That's it
Sent from my Commodore 64
Colleagues here are right, you need to buy in january to benefit of one year updates. If you buy now you have updates until december this year. It's all clearly stated on their web page.
Just don't expect any updates then you won't be disappointed
Oh and by the way if my post has been at all helpfull
please press the little THANKS tab
JONSHON DASH vag not exit again....
bought my xtool in october 2018 and kermol gave 2019 update free also, so you do need to somehow speak to him or wait for him to respond
with mileage tools support is non existent, if you need support better not buy the tools
smok, elprosys, enigma, xtool have 0% support but most of what they sell works which is the positive
for me personally smelecom have good support, especially the UK agent
dashcoder also meant to have good support(dont have it so cant say 100%)
I didn't want to buy on x-tool.eu after what I read here. but I also don't know where to buy I have a lot of urgency and Mr. kermol doesn't answer neither whats up nor skype nor email. I do not know what to do :/
aliali18 (22nd October, 2019)
in your opinion - he should always be healthy and only answer a lot of stupid and bad questions.
Oh and by the way if my post has been at all helpfull
please press the little THANKS
I've sent quite a few problems to kermol but he hasn't answered in a long time. I'll just copy paste last message I sent him:
(was trying to change VIN)
Seat Ibiza NEC + 24c32 security block editor is bugged and inverts the MAC1 & 2 bytes when you do "Repair and Save". Wasted a lot of time wondering why car wouldn't start… Fixed car with carprog
Working on something to release next month for free for all dk users :>
teerak2uk (22nd October, 2019)
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