Zgemma h2 problem

**jb0509** · 28th July, 2015, 03:51 PM

Stuck trying to set this box up. when trying to tune the channels, i get the message timeout for tuner lock. any idea what i am doing wrong

**mark36** · 28th July, 2015, 05:49 PM

Think you've got poor or no signal getting to the reciever
check your cable going into box,f connectors splitters etc
these are general cable and sat symptoms for whats happening

failing that you may have a dodgy tuner but i would doubt that.
i've set up a few of these with no tuner issues
generally good box

**cactikid** · 28th July, 2015, 06:48 PM

what are you scanning on cable or sat,when running abm scan i got that error as i did not have the correct info set.

**happy_highlander** · 28th July, 2015, 07:05 PM

Try scanning provider instead of net id for cable and make sure sat is set to not configured if your not using it, and as previously mentioned check area in abm

**mark36** · 28th July, 2015, 07:27 PM

yup agree with other posts as well
I assumed in my post that you had tuning issues after scanning with correct net id,sat configuration etc etc

**jb0509** · 29th July, 2015, 03:11 PM

sorry been at work so not been able to say thanks. what should the network id be for provider? is it40692?

**jb0509** · 29th July, 2015, 03:12 PM

scanning on cable, i have no idea when it comes to the network id etc

**happy_highlander** · 29th July, 2015, 05:08 PM

Menu>setup>service searching>tuner configuration then select dvb-c/t and make sure used service scan type is set to provider then set provider to scan as VM UK (6952). That is essentially a full service scan and will pick up all services including the regional ones which won't work in your area so you then have to go through and sort out what works and what doesn't. Alternatively use abm after setting up tuner in the above method for your area only.

**jb0509** · 29th July, 2015, 05:17 PM

changed the provider to my wolves/telford then provider to scan VM, saved and automatic scan. It carried out a sat search, Dont have sat or terrestrial Ariel so it found 0. the DVB-C scan also found 0. but if i do an automatic scan on my q5 it picks up the lot.

**maca** · 29th July, 2015, 05:26 PM

Yes mate .....

**digicon** · 29th July, 2015, 07:18 PM

if you dont have a satellite feed in Tuner A then disable it from the menu 'Service Searching' and set Tuner B to DVB-C then as HH pointed out above set your Net ID and VM UK (6952).

Perhaps try an Autobouquet scan instead that is if you have it installed on the receiver, Again its located in the Service Searching menu

**jb0509** · 30th July, 2015, 01:20 PM

Thanks everyone, all working now, just playing around and trying to get confident with the box, thanks for taking time to help this zgemma newb

**jb0509** · 30th July, 2015, 05:03 PM

I have everything set up and working well, the last thing i have to solve is why i do not have any channel names for HD channels, just N/A. When conducting the channel scan i noted that the HD channels were named. I can watch all HD channels they are just not named.

Any help on how to resolve this would be appreciated