Cable and Internet Down

**zesh1** · 14th August, 2009, 10:35 AM

Hi Guys

Had my drambox pluged in a week, called virgin wednesday because they are meant to be upgrading my internet connection to 10MB.

The lady said thursday it would be upgraded by the night time

Came home yesturday and my internet and tele was down called them and they said they have to send an engineer out monday?

Any ideas?

**cgscott** · 14th August, 2009, 10:57 AM

Must be something wrong with your line.

Wont have anything to do with your dreambox. Dont worry.

**opsmonkey** · 14th August, 2009, 01:52 PM

yeah.. make sure your dreambox isnt plugged in when the engineer comes around

**aftermath** · 14th August, 2009, 01:54 PM

Originally Posted by zesh1

Hi Guys

Had my drambox pluged in a week, called virgin wednesday because they are meant to be upgrading my internet connection to 10MB.

The lady said thursday it would be upgraded by the night time

Came home yesturday and my internet and tele was down called them and they said they have to send an engineer out monday?

Any ideas?

what area are you in ?
they have been doing loads of work in certain areas lately.

**zesh1** · 14th August, 2009, 02:06 PM

east london mate

**aftermath** · 14th August, 2009, 02:30 PM

they have been working on TV services in London today.

Code:

Tickets for region : England - London
Ticket Number 	Status 	Description 	Customers Affected 	Date Modified
1059465 	

Updated	

National Issue - Loss of Digital TV services with error code AP52
Digital TV
14/08/2009 08:57

If you want to check for the future , any work going on in your area

Go here for TV

go here for Internet

or here for your Phone

or here for a full list of the Job cards awaiting Maintenance

**wullce** · 14th August, 2009, 02:43 PM

what do u recommend for the best image

**alunfennell** · 14th August, 2009, 03:08 PM

Just like opsmonkey has said, make sure that you have everything hidden away like splitters extra cables running into different rooms, Replace your Dreambox or what ever you use back to what was supplyed to you by your cable company first day !

This only a preventive measure but you do not know if technicians are running tests on the lines as they replace the cables ....

Regards:
Alun