Are there any visible stickers that say v1 or v2 on the top or bottom of the box? If you load the wrong image you can brick the box. With the lid off from the front on the right side there should be a small board with chip on it what does it say? Try and find out before you flash box Sometimes with solo clone instead of rebooting from button on rear when flashing is fully finished turn plug of at wall then on again. I would say don't flash it unless you know what model of clone you have. hth