Hi would anyone have any ideas about Kindle paperwhites , my kindle has froze on the screen with the tree and the boy reading under it , I have tried the 40 second hold button restart but it just keeps flashing twice then back to same screen, my laptop will not even find the drive wen plugged in.

I have contact Amazon customer service and they were not very helpful ,

it seems to be froze with a reboot loop scenario.

any help would be appreciated

Tee