>>>>>>>>>>>>>>>>>>>ARE ABRITES SHAFTING THEIR CUSTOMERS<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
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View Poll Results: As the title suggests

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  • a) Maybe

    6 7.32%
  • b) Yes

    40 48.78%
  • c) They sure are

    33 40.24%
  • d) They are just misunderstood

    3 3.66%
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  1. #1
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    Default >>>>>>>>>>>>>>>>>>>ARE ABRITES SHAFTING THEIR CUSTOMERS<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

    a) Maybe ?
    b) Yes ?
    c) They sure are ?
    d) all of the above.....
    Last edited by PremierD; 16th April, 2019 at 10:46 PM.

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  3. #2
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    Default

    I have a problem with software since the last update, I send support the log file etc. and the response is that I need to buy SPS (service support plan) for €150 for them to look in to it.
    So lets get this straight, I pay AMS subscription for software updates, and if that software update should have a bug in it or not work I then need to pay them to try and fix their new software that I already paid for??

    sounds like a really good deal!

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    durdur (26th March, 2023)

  5. #3
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    i had an issue after update where ford software failed to open , new software links were sent to me and this fixed the issue , not sure if your issue is same , if it is new links will fix this .

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    Default

    and remove BMW offline permanently too
    DK- The Bogs Dollocks!!!
    NEVER SAY IT CANT BE DONE!!
    The thanks button works wonders!!
    DONT SEND ME PM'S ASKING FOR OTHER MEMBERS WORK OR PASSWORDS

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    Default

    Quote Originally Posted by ninja123 View Post
    and remove BMW offline permanently too
    I noticed that too, luckily the Mini offline logo is still there. No idea why they removed the BMW offline one.

  8. #6
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    Quote Originally Posted by adamb195 View Post
    I noticed that too, luckily the Mini offline logo is still there. No idea why they removed the BMW offline one.
    only until next update , as stated above on last update i had issues where ford software wasnt working , it was a week after update when i noticed this on ford , the rest was working including bmw offline via mini , after the new links arrived and after updating , ford was fixed , but the mini icon was just a dead link doesnt do anything , cant reach it via start menu , completely gone .

    so if wanting to keep it then dont update or you will lose it , unless abrites change their mind and see sense and do the decent thing

  9. #7
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    they have been doing this for years . i bought a full vag interface and one bmw and one mb . every year or what so ever they change licence policy and they steel your licences that you have bought and want you to buy them again . welcome to the abrites world . I bougt these a long time ago when they said life time update . i dont want ( i want it but accept the stealing ) this but i want a working device . my device ams was finished needed a downloadlink but couldnt get one . abrites is good in comparision to KAPDIAGNOSTICS . i can advise everybody TO BUY DIRECTLY FROM ABRITES . THEY GIVE A LOT BETTER SUPPORT . Since miro has left abrites it al going down .

    just my 2 ct

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    benzstop (29th April, 2019)

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    I have been a abrites user for more then 12 years but since kapdiagnostics started to do bussines with abrites al of these things happened . I have a interface that is one of the first 500 that i havent been using for 7 years . one of mine other interfaces broke down and wanted to use this one . I contacted KAPDIAGNOSTICS asked them this

    Sedal Saritas
    Apr 18, 1:53 PM BST
    *** Contact Us Submission ***
    First Name: Harry Dongelen
    Email Address:
    topcu.serkan@gmail.com
    Phone: 0685743554
    Questions/Comments: Hi i have bought a avdi device from you 9 years ago. Havent been using it for 7 years and the downloadlink doesnt work anymore. Id 130111.
    Please sent me a working link.

    this is the answer i got


    Hello Sedal

    • Please be advised ONLY AVDI's covered by an AVDI Assist Plan have access to feature requested. Details here:
      http://www.kapdiagnostics.com/index.php/avdi-assist-plans/
    • When purchasing additional software for your AVDI from KAPdiagnostics you receive Assist Points which can be used to purchase Assist Plans:
      http://www.kapdiagnostics.com/index.php/faq/index/categoryshow/cat_id/9/
    • All new AVDI’s purchased from KAPdiagnostics automatically receive 12 months access to the AVDI Assist Priority Plan for FREE.
    • Support Plan is for users with an activated Annual Maintenance Subscription (AMS). If you do not have an AMS you require Basic/Priority or Secure Assist Plan which include the AMS.

    Regards,
    KAPdiagnostics.com Ltd

    i tought ok i want to be ~~~~ed so i want to buy ams but not possible my device is out of warranty . they say smiling buy a new one .

    but abrites them selfe are helpfull see mail conversation below

    See imageOne full vag and other only


    Op vr 19 apr. 2019 12:00 schreef Abrites Support Team <
    support@abrites.com>:
    Hello,

    We cannot do anything about this interface as it is not in our system,
    there is no software available for it.

    It might have been exchanged for another one, but I have no data about
    this.

    You would have to get a new one.

    If there is anything else we can assist with, please let us know.

    Have a good day!

    Kind regards,

    Antoniy Georgiev
    Application Support Specialist
    Abrites Ltd.
    147 Cherni Vrah Blvd.
    1407, Sofia, Bulgaria
    T: +359 2 9550456
    F: +359 2 8501076
    www.abrites.com

    On 4/19/2019 11:56 AM, Serkan Topcu wrote:
    > Dear support,
    >
    > Please sent me a downloadlink. I dont need the latest. Can be 2015 no
    > prob. Just want to know if device is working
    >
    > The battery inside can be finished. If working ill buy ams and
    > directly from you so put me in the system please
    THEY have seen its not been used for a while so they have sold it to someone else as broken and bought from abrites replacement .

    ABRITES IS GUILTY BUT CAN UNDERSTAND IT WITH COMPETITION OF VVDI BUT WHAT KAPDIAGNOSTICS DOES IS JUST STEALING . DONT BUY FROM KAPDIAGNOSTICS BUT DIRECLY FROM ABRITES
    Last edited by serkan58; 19th April, 2019 at 10:42 PM.

  12. #9
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    ive bought all of my licences from kap diagnostics , kap are a distributor not the manufacturer , i have to say my dealings with kap have always been positive , my issue is with abrites stealing my bmw offline software from me , not with one of the many distributors .

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    i used to but direct from abrities but then they told me i had to get from Krap

    it all bollocks to me
    whole team in abrities now aint got a clue

  14. #11
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    if only miro released a tool to compete , he could do very well.

    ive bought all of my licences and ams and support plans via kap , never had an issue buying from them and the few times ive needed support ticket they have always dealt with my issue , so i cant complain about them personally , after all its abrites and not the distributor that have taken away the bmw offline software we purchased from them and jiggled the licences , not their distributors . i suspect the distributors would be just as frustrated as its them we are all complaining too and them that will lose their mark up from future sales if people stop buying , the abrites decisions of late will result in everybody losing including abrites , which is why it makes no sense at all .

    they could get away with more whilst they were on top of the tree , but at present they are no longer top of the tree and could well be on decline in future due to these strange decisions.
    Last edited by rapidlocksmiths; 19th April, 2019 at 11:41 PM.

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  16. #12
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    See the mail conversation. Abrites is trying to help but kap is the one thats giving me a hard time. All other interfaces
    Bought directly from abrites and have had all the fast support i needed. Only the license stealing is a problem butt for support ore software didnt have any problem.
    SEE ABOVE THE MAIL CONVERSATION AND TELL ME ITS NOT CORRECT

  17. #13
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    im not saying that in your case this is or isnt correct , just that my own dealings with kap have been positive , all my licences were bought via kap , i have ams each year and to date have had no issues with kap , thats my experience and i accept not everyone will have had same experience as is life. ive only ever dealt with kap on avdi so have no other supplier to judge this against , i have ams and support plan already so your issue isnt something ive encountered.

    ive no issues at present with my distributor , just with abrites stealing my bmw offline software that i paid them alot of money for .

  18. #14
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    Ok i understand you but like you i want abrites to be like they used to be. Normally i dont need updates and online things so i dont buy ams and support. I dont even update unless necesery or if i buy update i buy ams because with every update you lose something. I know how to work with the functions. Abrites is getting old and not very renewing.

    VVDI is now begining to be the man and if abrites goes like this they will loose. For 2 years i dont buy abrites licenses but vvdi and am happy with. I would like to remember you that vvdi ( china) was the first with fbs4.
    Simon and other libanese company was the first password extractor from nec 51 57 and verginizing esl and emulator for w204 square green oplug. Still now they are one of only ones that can renew blocked esl.
    Abrites is finished in my opinion. Zeddfull in combination with vvdi kess ktag very good programmers smoke xprog and you can do more.

  19. #15
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    Quote Originally Posted by serkan58 View Post
    Ok i understand you but like you i want abrites to be like they used to be. Normally i dont need updates and online things so i dont buy ams and support. I dont even update unless necesery or if i buy update i buy ams because with every update you lose something. I know how to work with the functions. Abrites is getting old and not very renewing.

    VVDI is now begining to be the man and if abrites goes like this they will loose. For 2 years i dont buy abrites licenses but vvdi and am happy with. I would like to remember you that vvdi ( china) was the first with fbs4.
    Simon and other libanese company was the first password extractor from nec 51 57 and verginizing esl and emulator for w204 square green oplug. Still now they are one of only ones that can renew blocked esl.
    Abrites is finished in my opinion. Zeddfull in combination with vvdi kess ktag very good programmers smoke xprog and you can do more.
    I have been happy with abrities up to now
    was always my first tool of choice normally
    but changed days now

 

 
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