Hello, dont know is this topic for this section but I need help...

Facebook dissabled my personal profile. I get the message that I use commercial profile and that I must use profile with my name and surname (and my profile was like that, my name and surname, over then 10 years of using facebook).
They asked me my ID card, I take picture and send it, but again they sent me mail that my profile must be personal. I dont know why my profile isnt personal with my name, surname, date of birth, family etc....

What to do now? Is there any way to restore my profile?

Regards