Tuner A: (empty) nothing. Tuner works in another DM800 but not found on setup. HELP!

[JaySTROKE]

First time I have posted and still learning the ropes.

Just bought 2 DM800 HD's

I have 1 working fine (even after bricking them both, CA Error!)

The 2nd will not display the Tuner, during setup.

When I go to Service Searching > Tuner Configuration > Choose Tuner > Tuner A: (Empty) > nothing

Now I know the tuner itself is fine as I put it in the 2nd box and it works. I have also tried several variations of BL72 and Images to no avail.

Does anyone know if this is a Software or Hardware issue?

Would appreciate any help you can provide.

It's driving me crazy! and I am reluctant to send it back to China.

Cheers

[acatech]

It looks you have clone box and may have wrong drivers for tuner.
Reflash box with patched image. It should help you.

[JaySTROKE]

Hi acatech, thanks for the reply. I do have a clone box, 2 of them. I know the tuner works fine in the other box. I have tried various patched images and bootloaders. Would they sort out a driver issue for the tuner?

Can you install tuner drivers on their own? The box boots up fine and goes online, it just won't see the tuner to pick up a signal.

Any ideas?

Cheers

[cauliflower69]

sounds like a main PCB issue. Maybe even drys on the tuner input ?

[southpaw]

just beware if you cant repair yourself
Chinese law means that you can't send a fully assembled product made in China back into China

[JaySTROKE]

Hi cauliflower69, thanks for the reply.

* sounds like a main PCB issue - Can I fix this, myself?
* Maybe even drys on the tuner input - Can I fix this myself?

Any knowledge you have on this would be very much appreciated.

Cheers.

[JaySTROKE]

Hi Southpaw, thanks for your response.

Does that mean I can't return it?

When I contacted the company concerned, they said to return it to them and they would replace it.

Are they telling porkies? Should I just try and fix it myself?

Cheers

[southpaw]

Hi Southpaw, thanks for your response.

Does that mean I can't return it?

When I contacted the company concerned, they said to return it to them and they would replace it.

Are they telling porkies? Should I just try and fix it myself?

Cheers

Thats your call Jay , i have read of a user returning a unit to China , and customs confiscated it , leaving him without a box and out of pocket ,
Have you tried the working box`s tuner in the dodgy box , worth a try i suppose ?

[cauliflower69]

Hes tried that already I think. If I was you I'd post it back. I returned a unit before and got it replaced just fine.

I wouldn't mess about with it as you'll find that if you do you may void the warranty.

[southpaw]

Jay , was the tuner working before you got the "no ca error" ?

[JaySTROKE]

Guys, I appreciate your replies.

The tuner has never been working on that box, but works fine in the other one, so I know the tuner works. I got the CA Error, after installing a dodgy image, straight out of the box, so never tested it before I flashed it.

Its sooo frustrating, as everything else works fine on it. Nervous about sending it back and loosing my dosh!

It must be fixable, but so far every attempt has failed.

Can you install driver files exclusively for the Tuner?

If so, where do I find them and what should I use?

Cheers Gurus

[messus]

Read this thread, and believed my tuner/box (clone) was not working due to exact same issues/message. But after installing patched image/firmware Dream Elite Black Holde 1.3 everything is working perfect. So clones needs patched image it seems.

[westkill]

i had a problem like that on a clone
i think i used dreamup not networked ,in the end if you havent already with an older image
like nabilosat 0.9 or 0.10 to start with

[jahed88]

dm800 tuner aempty)

hi
i have same problem dm800 hd clone box i upload image first time tuner work i make restart then tuner empty not can change anything i tri so many image same first time work then discanect power again tuner problem

somebody pls pls pls help

thanks

First time I have posted and still learning the ropes.

Just bought 2 DM800 HD's

I have 1 working fine (even after bricking them both, CA Error!)

The 2nd will not display the Tuner, during setup.

When I go to Service Searching > Tuner Configuration > Choose Tuner > Tuner A: (Empty) > nothing

Now I know the tuner itself is fine as I put it in the 2nd box and it works. I have also tried several variations of BL72 and Images to no avail.

Does anyone know if this is a Software or Hardware issue?

Would appreciate any help you can provide.

It's driving me crazy! and I am reluctant to send it back to China.

Cheers

[bubbles69]

Normally its capacitor L31 burnt out on the underside of the board