Freezing

[deano16]

Hi all,

Help needed!!

Myself, my dad and my cousin have all got skybox f3, and a sea lions are all from the same person, me and my dad are having no problems with freezing or anything but my cousin has just started having problems with it freezing quiet often!!

We only installed his dish last week and set the box up and the problem stated on wednesday night and has got worse since!!

I just can't work out what the problem could be!!

Any ideas anyone??

[Panther785]

i would say the gift is sh!t3 and the server is overloaded which is known to happen, go back to the person you got it off.

also we cant talk about it in this forum

[digicon]

Process of elimination required:

Change of firmware, Channel list, check connections, Monitor broadband speed and ping they can all have an effect on what you describe.


Regards

[deano16]

Yeah digicon that's what i'm going to try next is the change of firmware and channel list!!

The connections are fine but i'll recheck them and i'll ask him to monitor the internet speed and ping, thanks for your reply, i'll post again when i've changed the firmware and channel list

[P&D]

Yeah digicon that's what i'm going to try next is the change of firmware and channel list!!

The connections are fine but i'll recheck them and i'll ask him to monitor the internet speed and ping, thanks for your reply, i'll post again when i've changed the firmware and channel list

Hi mate get the box thats not working proper

take it to your place & try it on your setup

if everything ok on your setup then its how the box is connected at your mates place

[intel]

i would say the gift is sh!t3 and the server is overloaded which is known to happen, go back to the person you got it off.

also we cant talk about it in this forum

How can the server be sh!t3 / overloaded when the other 2 people are on the same server with no problems? wouldn't these people have the same freezing problems as well?

[sb18180]

How can the server be sh!t3 / overloaded when the other 2 people are on the same server with no problems? wouldn't these people have the same freezing problems as well? no cause they might be using more than one s3rv3r one might be overloaded the other not.

[digicon]

Ok Guys lets try and cool it a little with the Talk about you know what we are getting pretty close to the bone.

Thanks Guys

[deano16]

Yeah i've taken the box to my place and it works fine!! So it's got to be a problem at his end with the set up!!

[bbb_uk]

Yeah i've taken the box to my place and it works fine!! So it's got to be a problem at his end with the set up!!ok, now you have narrowed it down to his setup, is it just the $ channels that are freezing/glitching or all of them?

If it's just $ channels then how is it connected to internet - wifi or ethernet cable?

If it's all channels then it's not an internet related prob and most likely low signal due to dish/cable/LNB

[jondalor]

it's almost deffinitly a signal problem, either dodgy connections, or more likely misallignment of dish, 1-2 mm off perfect would cause percisely the probs you have, get it checked with a professional meter if at all possible.

[Nutty34]

it's almost deffinitly a signal problem, either dodgy connections, or more likely misallignment of dish, 1-2 mm off perfect would cause percisely the probs you have, get it checked with a professional meter if at all possible.

Disagree mate, no signal is LNB, cable dish etc, scramble, glitch is either a server issue or an ISP issue. If the other two boxes use the same provider then my guess would be the ISP.

Mate a ping and tracert to the server is required here. Any high ping times or timeout on tracert will cause glitching.


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[Nutty34]

ok, now you have narrowed it down to his setup, is it just the $ channels that are freezing/glitching or all of them?

If it's just $ channels then how is it connected to internet - wifi or ethernet cable?

If it's all channels then it's not an internet related prob and most likely low signal due to dish/cable/LNB

Mate who is the ISP where you are having the issues ?


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[bbb_uk]

Mate who is the ISP where you are having the issues ?I don't have issues. I'm trying to narrow down what the prob is for the OP.

[Nutty34]

I don't have issues. I'm trying to narrow down what the prob is for the OP.

Sorry mate, my mistake.


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[Nutty34]

Yeah i've taken the box to my place and it works fine!! So it's got to be a problem at his end with the set up!!

Mate who is the ISP where you are having the scrambling issues ?


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[rborhara]

I would assume the same thing , who is the ISP from. i used to have a lot of issues, i had to change my adsl model to another brand of model and it improved

[deano16]

Hi all,

Right i went to his house yesterday to return the box, and i would say it is def a signal problem!!

It's only the $ channels that do it, it's connected through a ethernet cable and ISP is plusnet!! My dad is with plusnet and he onyl lives about a mile away from my cousin and he has no problems at all

Would the quality of the sat cable be a problem? As i noticed that both mine and my dads has gold coloured strands inside and my cousins has silver!!

The sound carries on where as the picture just glitches for a second and then comes back on, I think it's that the dish might be out just a little bit or the sat cable!!

Could a little nick in the sat cable cause the problem? As it might has been caught when nailing it to the wall!!

I'm going back tomorrow to check all the cable and try and allign the dish, but just wondered if the quality of the cable could have caused the problems i've described

[digicon]

The Copper strands in your cable would mean more than likey you and your father have RDI/CAI approved cable the Aluminium strands means its Just RG6 which does not mean its crap by any standard it just means its not approved by a Governing body that is all.

If he is on plusnet and your father is on plusnet only a mile away means nothing i have seen massive discrepancies in line quality with people being on the same street never mind a mile away, and as you say he is receiving the FTA channels just fine which would rule out the dish be to be sure ask him to tune into CBS action and if he receives this and no blockiness thats a good sign that the dish is pretty much aligned correctly as this channel is on the weaker Eutelsat 28A satellite

[deano16]

I'll get him to try CBS action then

His internet speed is roughly 12mb!!

I'm really at a loss at to what is causing the problem then!!

His signal quality is 90% and intensity is 72 to 73%

[jaws2]

just a thought, take your box to his place, i know you have taken his to your place, so maybe try other way round, are you both on same router and setting, myself i never use the isp routers they send, disconnect everything that he may have hooked up to router or switch off laptops etc except the satbox. sometimes you can get conflicts with different things hooked up to router,

[deano16]

Never thought of that!

Yeah he uses the ISP router and no we have different providers plus i live in a totally seperate area to him, but yeah i'm going to try that taking my box to his house!! I never use the ISP router either i always use the same router

[digicon]

I'll get him to try CBS action then

His internet speed is roughly 12mb!!

I'm really at a loss at to what is causing the problem then!!

His signal quality is 90% and intensity is 72 to 73%


Download speed has no bearing on the matter what your looking at is Ping/tracert and Jitter/line quality these are the 2 main factors, just to give you an idea i know some people on Virmin's 100mb and the ping is well over 120ms at times with a jitter of around 25.

This is the major factor in the Glitching without going into too much on a subject we cannot discuss.

[deano16]

ok i'll do a ping test tomorrow when i'm there

[bbb_uk]

ok i'll do a ping test tomorrow when i'm thereTry pingtest.net

[deano16]

Hi all,

Just to update you all, we moved the dish very slightly yesterday and the signal quality went up from 72% to 76% and now all seems to be running fine!! He's going to keep an eye on it today to see if all still ok but yesterday after moving the dish it's appears to have cured the problem!!

So fingers crossed all will still be ok today and thats the problem solved!!

[Panther785]

How can the server be sh!t3 / overloaded when the other 2 people are on the same server with no problems? wouldn't these people have the same freezing problems as well?

post 7 says it all