New Virgin Modem ?

[TheHig]

Hi, Virgin have just upgraded us to 10mb internet speed. In the process they have sent us a new modem.
Apparently it can handle the 10mb internet speed better than the old modem
if I swap modems for the new one, then activate it will the dream box still work properly and pick up all channels ?

[dctyper]

ye, the modem shouldnt affect the box

bit strange they are sending you a new one though!! i upgraded from 2mb to 20mb a few years ago and they used the same modem

[TheHig]

the thing concerning me is having to call to activate the modem.
This modem is lalelled as virgin media and is much smaller

[gazz10]

yes this is standard practise you would have had the old sb4200 modem and now you will have the ambit 256, As for calling up to get activated yip its common.

[TheHig]

is it worth swapping the modems, will there be any performance difference ?

[gazz10]

i got told once the new one activated, you cant use the old one, it has to be re activated, this was coming from the vm call centre. So am not sure if correct or not, i not tried the old one plannning on having a play with it later.

[sscbmm]

I need help

I have just moved house. And also updated my internet to 20mb. Since getting the internet here, i cant get Sky Sports on my Starview box, and several sites on my internet dont work at all including Facebook. Virgin said there is not a problem with my connection. Can any one help me?

[dctyper]

i got told once the new one activated, you cant use the old one, it has to be re activated, this was coming from the vm call centre. So am not sure if correct or not, i not tried the old one plannning on having a play with it later.

its all to do with the mac address

[Ebro]

Correct MAC address is the key. Every network device contains a unique identifier, (MAC address). It's a bit like a serial number.

Virgin need to know the MAC address of your new modem, to allow it have have an IP address and then access the internet. They will then remove your old modem MAC address from their database so you can't use it to gain an IP address on their network.

The old modem would still useable, but not on the Virgin network.