Linuxsat.co.uk... again

[Del_RFC]

I hope I don't come across as being the type who is out solely to disparage a company's reputation, but you did ask for experiences, and I'm sad to say that mine was not so positive as many of the other members here.

I purchased a DM600, but received DOA. I wanted to send it back for replacement or refund, but the guy got very uppity with me when I suggested that he should pay for return postage. I ended up quoting various parts of the distance selling regulations, but some of the contact I received via E-mail was less than the professional standard I would expect from a trustworthy retailer, verging on being rude.

The end result was that I got a full refund along with my return postage paid, but if I hadn't fought my corner then I would have been out of pocket, so I would find it difficult to recommend LinuxSat.

Quite the opposite for me.

My DM800S died after a week.

Sent it back and had a replacement arrive within 24 hours of him receiving the original back.

There was a problem with the sim in the replacement, he immedietly posted a 2nd replacement trusting fully that I would return the 2nd box. He could not apologise enough for the problem.

OK, you hope you will be hassle free but a measure of true customer service is how they react to any problems. In my opinion he was excellent and I would not hesitate in recommending Linuxsat.

Del

[.: JaCkPoT :.]

Used linuxsat before, quality of service is beyond awesome. Highly recommend

[tkm18]

just to add, i've also got an account suspended page for their site. have they done a runner or someone closed them down?

Forget that......

[coz1]

have just spent 300 quid there got confirmation and now site suspended no goods as of yet,anyone know whats gone on?
coz

[bcrazynutter]

Does anyone have any news on this yet? I placed an order with Linuxsat yesterday (as Digitoys on Amazon) and am getting no responses from emails I am sending.

[mashster]

Yes it does! Account Suspended! What does that mean?

Does it say Account suspended, if so I'm getting the same message.

cheers

[Manic01]

Either thaye have been shut down, or more likely need to renew site payment.

[bcrazynutter]

Site is back up and running!!!

[coz1]

thank fcuk for that

[mashster]

Shoo for a moment there ... It seems all is well, the tracking number says that the parcel is on its way.

Ta! Next time please Linuxsat pay on Time!

thank fcuk for that