dvbmonkey feedback

[Donnie Darko]

Only ever used Peng,take 7-10 days tops.

[tmontana]

its funny you mentioned that donnie darko

i only chatted with peng on msn today and he quoted 100USD for a box which is a good price

are his current boxes of good quality? screw tuner?

cheers

[Jaffa]

I am just hoping I get them before Christmas. I was aware it may take 4-5 weeks but thats ok as I dont need them right away but I will be chasing them up next week by entering a support ticket on the website and emailing them, may not help but I may aswell pester them if no movement.

[tmontana]

i have sent them lots of emails and support tickets, just keep giving me bullsh*t apologys and wont give a straight answer as to when boxes will be shipped

[Jaffa]

i have sent them lots of emails and support tickets, just keep giving me bullsh*t apologys and wont give a straight answer as to when boxes will be shipped

I did a lot of reading up on them before I ordered and have yet to find any post where they didnt send the box out, it may take a while and they may be saying they are in stock when they are not but they always arrive from what I have read). Maybe they wait untl they have a load of deliveries and their postage costs go down for bulk, they still charge us the same but they are quids in....that is only a guess though.

btw m8, let us know of any updates, I intend to do the same. I will post the date ordered, date confirmed shipped and date arrived, just for others to see.

[yamar1]

be prepared to wait 3-5 weeks from dvbmonkey as i did, true they say in stock when clearley there not. the good thing is although it takes ages iv never heard of anyone not recieving it., when i got mine from them my powerpack lasted about an hour, to there credit i recieved a replacement pac in 2 weeks (must have been in stock !), luckily i had a spare!

[SatSearching]

Yup, I think maybe they wait till so many orders are in before they run a batch or something. My order for 2 sat boxes took a while but got them about 3 weeks after order. Yes they are slow, but I got what I think is a good quality box. Had an issue with a remote and they sent a replacement out pretty quick with no request for a return of the dodgy one. For the price I really can't complain.

be prepared to wait 3-5 weeks from dvbmonkey as i did, true they say in stock when clearley there not. the good thing is although it takes ages iv never heard of anyone not recieving it., when i got mine from them my powerpack lasted about an hour, to there credit i recieved a replacement pac in 2 weeks (must have been in stock !), luckily i had a spare!

[cauliflower69]

[email protected]

i read somewhere that he was helping them out with customer support and he is chasing my packages for me tomorrow as It's to late now.

Give him a shout he might be able to help you.

He seems like a really nice guy and very helpful to me, I shoudl of ordered of him in the first place I think.

I know where I will be in the future anyway.

[Donnie Darko]

its funny you mentioned that donnie darko

i only chatted with peng on msn today and he quoted 100USD for a box which is a good price

are his current boxes of good quality? screw tuner?

cheers

Yep.........touch wood aint had a bad 1 yet,couple of quid more than other places,cant complain.
Sent via ems also.

[asterix_v]

Same problme like the other person

I ordered bulk with dreambox the 3 nov
the 12 nov the status change in complete with a trach number with dhl
until now this number don't works i call dhl for information and the persone say it mean the pacake was never pick up by dhl
i send a email to the dvbsuppou and until now no answer, and i decide to do a claims to paypal.

this persons was not serious

[tmontana]

ok now im getting worried

ive had enough of waiting, i just files a claim with paypal

[asterix_v]

A goed thinks was

all person do a claims with paypal give us the claims number
in this mode paypal can see it is not a isolate case
my claims number was PP-583-971-482
i ask to all of you do the same like me, because alone your are nothing but in group was better

[tmontana]

i dont see the point in posting your paypal dispute number on the forum mate??

[cauliflower69]

Just got this back

Hi,



Just found out there are over 200 boxes stuck in customs due to DVBMonkey trying to help avoid UK agents pay taxes. They are due to be released any day now. Half have gone today. Hope this helps.



Regards



Seiko

Customer Services

[tmontana]

at least you got a reply mate, my messages are still getting ignored !

i just want a refund at this stage and will reorder from peng