EX5000 No or Bad Signal

[HiTeck]

Just tried my eurovox 5000 at my mates house and it works absolutely fine...

How annoying...

How do you get VM to come round without telling them your 'dodgy' box doesn't work!?

Are you subscribed to VM? does your subbed VM receiver work ok ?.

[bigsven]

Are you subscribed to VM? does your subbed VM receiver work ok ?.

Yes subscribed and yes, works fine...also broadband works fine too...

[HiTeck]

Call them and say your signal drops off at night intermittently (obviously take out the EV) they will send someone out to boost your signal probably move your position in the cabinet and check your conection. I did the same when my satanta wouldn't work and it's been fine ever since.

[wasi786]

Interesting as I have seen something like that before where only Blues work in a certain area. This is because the Blue box even though an older model has a much more superior tuner.

Usually in these areas a booster works with other models, however this doesn't seem to be the case as you have tried one. Was it the Argos one as I advised and did you try the slope control on it?

Do you know of others in the area with other box types, e.g. Starview, Kryptview, Dbox. Dreambox etc as these usually remain unaffected.

yeh it was the one you advised from argos and the attenuator aswell from maplin -
i have a friend who has the starview box who lives a few miles from me and he had the same problem where some channels worked and others said no signal or began pixalating
another friend has the box and doesnt seem to be affected and he lives down the street from my other friend

[bigsven]

Are you subscribed to VM? does your subbed VM receiver work ok ?.

Hi guys,

VM came round, but couldn't find any fault (unspurprising considering the VM box works absolutely fine)...

The engineer didn't really fancy doing anything to be honest - and couldn't really push too hard, when there is no obvious fault to my service...

He checked the signal and said it was spot on...

My eurovox is more or less redundant now - I try to wheel it out everytime there is a footy match on sky, but it just winds me up with the chirping etc.

I used an attenuator before which seemed to temporarily work on some of the channels but typically not the decent channels (sports etc).

Has anyone come up with a solution to this problem as its doing my head in.

[batman44]

Its seemed like only I had this problem but obviously many more have it, it all started at Xmas last year it does not clear the problem but it will ease it. V****n media are changing servers to accomodated the integration of other cable suppliers and align them all on their network for the implementation of IPTV. This is affecting the signal and it does not happen all the time only when they decide to change the frequencies and servers, it can be fine during the day and start at night and visa versa. This is the conclusion that I have come to after suffering this for months, it either that or somebody is being paid to flick switches to put off people with sensitive boxes like us, its a cheaper option than nag3, if they annoy you that much you may start paying full wack. Their boxes will work OK as they have had a software update to cope. The way I cured this is connect a 12db attennuator and a 20db variable attenuator together and drop the signal on the affected channel down to 73%, it won't lose the signal until 69% if you have problems then raise the signal strength, it works for me and there is nothing we can do until they decide to finish what they are doing or give up. Changing software and codes will not work either, trust me I have been having this for months! and I have done everything in the book and some.

[satsmo]

Hi guys,

VM came round, but couldn't find any fault (unspurprising considering the VM box works absolutely fine)...

The engineer didn't really fancy doing anything to be honest - and couldn't really push too hard, when there is no obvious fault to my service...

He checked the signal and said it was spot on...

My eurovox is more or less redundant now - I try to wheel it out everytime there is a footy match on sky, but it just winds me up with the chirping etc.

I used an attenuator before which seemed to temporarily work on some of the channels but typically not the decent channels (sports etc).

Has anyone come up with a solution to this problem as its doing my head in.

Please post your signal level/quality on affected channels, press info button twice to get this info.

[bigsven]

Hi guys,

Thanks for the responses - much appreciated and good to see there may be some light at the end of the tunnel.

batman44 are you saying to use two attenuators 'inline'?

Also - with regards to signal levels/strength - without the one attenuator I use the signal strength is around 80/81%.

Without it connected it is virtually unwatchable.

If I connect it up and wind the strength down to around 71% it seems to settle slightly.

Its worse on Sports and Movies (I'm at work at the minute so can't post exact channels/levels).

Satsmo - would it be better for me to post signal levels/quality with or without the attenuator?

Thanks again guys - your time and effort is very much appreciated...

[batman44]

Hi guys,

Thanks for the responses - much appreciated and good to see there may be some light at the end of the tunnel.

batman44 are you saying to use two attenuators 'inline'?

Also - with regards to signal levels/strength - without the one attenuator I use the signal strength is around 80/81%.

Without it connected it is virtually unwatchable.

If I connect it up and wind the strength down to around 71% it seems to settle slightly.

Its worse on Sports and Movies (I'm at work at the minute so can't post exact channels/levels).

Satsmo - would it be better for me to post signal levels/quality with or without the attenuator?

Thanks again guys - your time and effort is very much appreciated...

I have both inline, and I use the variable to turn the signal up or down depending on the channel to get the best picture.

[wasi786]

Its seemed like only I had this problem but obviously many more have it, it all started at Xmas last year it does not clear the problem but it will ease it. V****n media are changing servers to accomodated the integration of other cable suppliers and align them all on their network for the implementation of IPTV. This is affecting the signal and it does not happen all the time only when they decide to change the frequencies and servers, it can be fine during the day and start at night and visa versa. This is the conclusion that I have come to after suffering this for months, it either that or somebody is being paid to flick switches to put off people with sensitive boxes like us, its a cheaper option than nag3, if they annoy you that much you may start paying full wack. Their boxes will work OK as they have had a software update to cope. The way I cured this is connect a 12db attennuator and a 20db variable attenuator together and drop the signal on the affected channel down to 73%, it won't lose the signal until 69% if you have problems then raise the signal strength, it works for me and there is nothing we can do until they decide to finish what they are doing or give up. Changing software and codes will not work either, trust me I have been having this for months! and I have done everything in the book and some.

hi my box and line has come back
everyone can now view their channels - the signal seems back to normal
its taken months but looks like its working again - would just say to everyone else just wait

Batman is right it looks like someone is flicking the switches and increasing and decreasing the signal -

just hold on i wud say

[sany2kscotland]

hi all, i am new to this forum, i have just bought EUROVOX EX5000 PVR and i have virgin media for my TV and broadband, i tried to follow the steps from the guide, tried to rescann as well but its just coming with NO OR BAD SIGNAL. any idea what i can do to sort this out??

[bigsven]

hi my box and line has come back
everyone can now view their channels - the signal seems back to normal
its taken months but looks like its working again - would just say to everyone else just wait

Batman is right it looks like someone is flicking the switches and increasing and decreasing the signal -

just hold on i wud say

Wasi - did you have the same problems then - but now they are back to normal - with no attenuators/boosters etc? Is that what you are saying? If so, then I am going to try my eurovox immediately tonight...

It was soooo close to being binned/sold...

[wasi786]

hi bigsven

yeh just came back no attenuators or signal boosters
the signal corrected itself

wouldnt throw away your box just wait for the signal to fix itself

i did start using an attenuator for a few months - but was only able to view a number of channels - but all i can now say is woohoo its working normally like before

just wait it out thats what i did

[bigsven]

I hope this helps as many people as possible.

With regards to the jumpy signal quality/strength and the 'no or bad signal' message - I was just about ready to give up, but I had one last go at sorting it out.

The solution came from an unlikely source.

I unscrewed the cable feed from the f connector/coax adapter and then pulled it right out. Instead of putting it back in fully and screwing it in - I just pushed the cable just into the adaptor, but didn't screw the thread at all - just holding itself in.

This somehow created a consistent signal quality/strength and I can watch all channels with no pixelation and no error messages - its like welcoming back an old friend.

Just in time for the new season.

Be interested to know if this does help anyone?!

(ps I did replace the adaptor months ago and the new one didn't seem to work, so no sure whether to buy another new one and give that a go - but more than happy with it currently, so don't want to risk ruining it!)