Eurovox ex5000 pvr few channel loss

[gilbert]

Hi, Have got a small problem, seems a bit minor after reading loads of other posts but I have lost the following, Espn, all BBC channels and Living channels , have flashed my box , then did a rescan but they have not reappeared ,
anyone any ideas please ,

[chic.]

factory reset delete all channels remove all splitters then scan the symbol rate for your area

[gilbert]

Thanks, what is the symbol rate for west midlands?