Variable volume levels on channels - Q5

[tony_i]

I seem to have big differences on volume levels on quite a few channels.

Some of my HD channels have very low levels.

Anyone have any ideas how to fix this please?

[Hadron]

I notice that the HD channels generally have a slightly lower volume that the SD ones.

Can you give an example of some channels that are very low compared to others.

[tony_i]

It seems to be a general problem with HD channels compared to their SD equivalents.

On my sat box there's an audio channel adjustment you can make that sorts it out and I wondered if there was a cable equivalent.

[Hadron]

I can't see any settings in the menu. I think it's something we have to live with on the Q5 box.

[speedoppo]

Q5 software volum setting is unified. All channels share a same volume level. Maybe your problem related to the video channel itself.
Q7 based on android will be on the market soon.



Q5 Q7 technic support

[tony_i]

Q5 software volum setting is unified. All channels share a same volume level. Maybe your problem related to the video channel itself.
Q7 based on android will be on the market soon.



Q5 Q7 technic support

In other words 'We don't know and don't care, but please buy our next box just in case it works a bit better'.

Where did you find a Q5 contact? Do they have a website?

[speedoppo]

Actually we care about the problems customer encounted. So I'm on the forum to check what problems Q5 has. I have checked Q5 in my hand and I cannot reproduce the problem. So we'd better to get a way to reproduce the problem, then it is hoped to be fixed. For example, for a stream which cannot play fluently on Q5, if we can get this stream and check it in the lab it will be very helpful to fix the problem or figure out what the problem is. As you know, the field enviroment is complicated. We appreciate the help from our customer to make Q5 better.
Also, Thanks for your concern about Q5.



Q5 Q7 technic support

[tony_i]

Ah. so you're Q5.

The volume levels on all my HD channels are well down on the SD ones. All channels do not share a same volume level. This is not just true for me but for other customers as well.

It would be great if you could investigate the problem. Will you be posting any possible fixes in this thread?

[redralph]

I find the same problem on the Q5,what I have to do is have the TV volume on max 100 and then adjust the box volume with the Q5 remote. The only problem with this is if you revert to smart hub,Netflik etc you have to remember to turn the TV volume back down or it causes earth tremours

[Hadron]

Q5 software volum setting is unified. All channels share a same volume level. Maybe your problem related to the video channel itself.
Q7 based on android will be on the market soon.



Q5 Q7 technic support

As the members above have said, the sound volume on HD channels is noticeably quieter than on the non-HD channels.

In my case it's not a big difference, but it's definately noticable.

I take it there will never be any more firmware updates for the Q5 then? That's a pity, as I would have at least liked to have had a working Add/Del channel option which didn't just allow you to skip channels.

[speedoppo]

As the members above have said, the sound volume on HD channels is noticeably quieter than on the non-HD channels.

In my case it's not a big difference, but it's definately noticable.

I take it there will never be any more firmware updates for the Q5 then? That's a pity, as I would have at least liked to have had a working Add/Del channel option which didn't just allow you to skip channels.

Yes, we also plan to make DEL function to be a real "delete" action rather than just skip a channel.

[speedoppo]

Ah. so you're Q5.

The volume levels on all my HD channels are well down on the SD ones. All channels do not share a same volume level. This is not just true for me but for other customers as well.

It would be great if you could investigate the problem. Will you be posting any possible fixes in this thread?

The volume levels in the original stream are defferent. This caused the problem. If Q5 add a function to let customer adjust the volume level of every channel and store it, I think this problem can be solved. But now we just set a unified volume. And it need to update software to solve this problem. We will add it to our "bug fix & function optimize" list and release a new version of software for Q5 later.

[tony_i]

The volume levels in the original stream are defferent. This caused the problem. If Q5 add a function to let customer adjust the volume level of every channel and store it, I think this problem can be solved. But now we just set a unified volume. And it need to update software to solve this problem. We will add it to our "bug fix & function optimize" list and release a new version of software for Q5 later.

So we'd need to set and store a volume level for every single HD channel?

Why not just set a unified volume level that produces a unified volume level, like every other receiver?

[speedoppo]

I didn't check with other box, but I think they may have the same problem if the volume levels in the stream are defferent. We have already set a unified volume level but the fact is in your side the HD ones are lower than SD ones. So we have to adjust them one by one.

[tony_i]

Other boxes don't have the Q5's fault. It seems your box needs to process the volume levels on HD channels in the correct way. A unified volume level for SD and HD obviously doesn't work. I assume the Q7's software has the same fault as well, so it would be worth fixing the problem.

Good luck. I'll be looking out for the update.