VOD Not Working When Using Cable Splitter

[patseurised]

Virgin On Demand (VOD) does not work when using a cable splitter which connects to one virgin box and 'another' box.
Both boxes are not powered at the same time.

I can view all channels on both boxes without any problems.

Any ideas what the problem can be?

Thanks

[Devilfish]

Do you mean VOD doesn't work on your VM box when you've got the splitter in place?

Or do you mean VOD doesn't work on your dreambox?

When you add a splitter, you're effectively dividing the signal strength between the two feeds. Generally it's strong enough to cope with the split. 3 splits is usually the maximum you will get and still get all the channels.

You could try a splitter with a lower attenuation.

[khenryashley]

Virgin On Demand (VOD) does not work when using a cable splitter which connects to one virgin box and 'another' box.
Both boxes are not powered at the same time.

I can view all channels on both boxes without any problems.

Any ideas what the problem can be?

Thanks

Try unplugging your VM box at the mains for about 30 secs.

[patseurised]

VOD doesnt work on the VM box when the splitter is in place.
If I remove the splitter, VOD works again.

I've tried unplugging (resetting) the VM box but it doesnt make a difference.

I checked the technical settings on the VM box and it looks like the return path is off when the splitter is in place. Also the VGL level increases from 1-2dB to 5-6dB when adding the splitter.

So I think I may have to buy a better splitter or amplifier of some sort?

Thanks

[JT]

I had a message saying that it wouldn't work but then went ahead and still watched 'Life' on the iPlayer without a problem.

[patseurised]

I cant even get that far to choose VOD programmes

However I do like 'Life' and cant wait until it's on tonight!

The workaround I have just now is to manually connect the cable to either box. It's fine for the moment but would like to get the splitter option to work eventually.

I have Virgin installing a telephone line on the 2nd November making the cable being split 3 ways (telephone, broadband, tv).
Should I ask Virgin to add a 4-way splitter and say something like I may eventually pay for another box to be added upstairs?

Thanks

[patseurised]

Resolved

This is now resolved.

My old virgin box (black in colour) finally packed in (ER02 code was flashing when powering on). The virgin engineer said that it was a very old telewest box that had been reconditioned.
So Virgin installed the newer silver Samsung box.

Now when I connect the splitter to both boxes and use them independantly, VOD works fine.

Hopefully this will help someone in the future.