Poor Poor Poor!!

[manutd85]

does anyone have any valid info on why the service is crap compared to before the crash. we used to have all channels and no inteferance thhen the servers all went down for several weeks. now they are back but some channels are unwatchable, my connections are correct and nothing else has changed to my equipment, and nothing is noted on the vermin website about service problems. All i ask is for some one to help answer the questions why is the service shit now and why are channels still missing, surely they should of sorted it all out by now.

[ASEK]

yep getting to be like an sv box, treating us as bad, no info coming out at all, pull ur fingers out kv team

[cactikid]

i have to agree with you now,lame support not looking to good for future sales.

[zee24]

sat rout is the best option at the mo

[manutd85]

sat route

i ould go the sat route but i have a 12 month contract with vermin only done 4 months once thats up i will get sky and use their dish for the blade box. heard many good things about them, although i supose it depends on the c:line i hear you can get good and bad ones. shame realy cause KV worked so well now it looks doom and gloom for cable.

[cactikid]

having said that more have returned

[ASEK]

yeah and going by current sp they will be gone tomorrow

[joeontherun]

Quite simple really!

Server side

To many boxes not enouth servers,
Server overload
Maintanance
Bad internet connection at hosting side
poor connection latency

Client side

Bad internet connection
uploading on internet connection
Faulty Kryptview recever
low reception on actual box
poor connection latency

There is alot more but these are whats most likely the fault id put it down to server side tho,

Probobly due to what happend they have never been able to get the same amount of servers running as they did at start up or the demand has just been to high,

[arky4]

why does zee24 when theres a problem with kv he always mentions go the sat route its a cable forum

[mtv1]

because its more reliable at the mo , things might change in the future but if some one asks me which way to go or what box to get i wouldn't send them the cable route

[TheCoder]

does anyone have any valid info on why the service is crap compared to before the crash. we used to have all channels and no inteferance thhen the servers all went down for several weeks. now they are back but some channels are unwatchable, my connections are correct and nothing else has changed to my equipment, and nothing is noted on the vermin website about service problems. All i ask is for some one to help answer the questions why is the service shit now and why are channels still missing, surely they should of sorted it all out by now.

You used to get all the channels because they were encrypted using N1 so no cards were necessary. Decryption was easy. Even when your area moved to N3 the N1 stream was still available in certain areas (until very recently) so decryption still didn't depend on cards !

Once the N1 system was completely closed then you have a whole new element in the equation - the cards. For systems like SV/KV card management is quite complex (its not like a simple home cardshare). They tend to use a single card for a single transponder (frequency) so any particular card has to be able to decrypt any channel on that transponder (if you want to open all channels). Unfortunately, VM seem to move channels around frequently so you'll get the odd channels that stop working for a while until its authorisation tier is moved to another card.

Also, minority channels simply aren't worth carrying when they have to be paid for. PPV events are simply impractical due to the sheer number of them that would require purchasing and the price of the events. A lot of pay stuff on VM is now routed anyway so is impossible in a cardshare system (if you purchase a ppv movie, its sent only to your local cabinet, nobody outside of your local system sees it on their cable).

Glitching is almost always down to the local/intermediate internet links and routing. The problem is made worse by the fact that there is now another process involved (card upload of the ECM data) but the fact it works for some and not for others should really give you an idea of the problems.

Unfortunately the internet is unpredictable and, for legal reasons, the servers have to be located outside of EU/US juristiction usually meaing higher latency and more chance of internet congestion. To guarantee a better service the KV/SV operators would need to bring the servers closer and thusly increase the risks to themselves.

[TheCoder]

because its more reliable at the mo , things might change in the future but if some one asks me which way to go or what box to get i wouldn't send them the cable route

The only real reason sat is more reliable is that there are far more sat CS server systems. The sheer volume of them means the operators are willing to take more risks and thus will often base the servers in Europe to give very low latency. There hope is that, because they are hidden in so many, they wont be the next ones taken down !

The Sat side has also perfected the use of 'zombie' server operators which are effectively low level operators that take all the risks for little profit. If a particular zombie is hit the real operator can usually find themselves another zombie and be back up and running in just a few days !

[satsmo]

Same could be said for the few zombies running cable servers of late...........












Please, take that with a hint of satire.

[ASEK]

@ the coder funny how before April the kvs were working fine, N3 was well underway in fact I doubt there was an N1 stream still working after nov 2010, therefore I don't buy that reason for poor kv service now, would anyone?

[TheCoder]

@ the coder funny how before April the kvs were working fine, N3 was well underway in fact I doubt there was an N1 stream still working after nov 2010, therefore I don't buy that reason for poor kv service now, would anyone?

Even in early April, N1 was still available onstream in certain areas. For some reason VM seemed reluctant to push the off switch !

Not sure when KV/SV switched over though - not privvy to that info.

However, i'm sure there has been other changes for both KV/SV since the raids. Those guys have to attempt to protect themselves so i'm almost 100% sure they will now be working behind VPN systems. That in itself will add a small latency but if such a small addition (maybe 20-30mS) causes you that much disruption then you must be on the edge anyway.

Again, some people work whilst some dont. For everybody the server system is the same so the only differences are in the routing from your particular location. Server queuing would be a non-issue bearing in mind the speed individual requests can be handled and the fact that even cheap servers have 100Mbit/sec capable internet.