new ISP

[blackhorse1]

Hi I've changed bb supplier from virgin to plusnet, none of the channels seem to be working?? except the FTA, Do i have to reset the kv box etc and/ or reset from my pc?

[cactikid]

as long as you have not changed cable coaxial provider a simple powering off of kv at back and router and modem for 30 secs then on,it will log an ip and should work,note a number of channels are off again.

[Federer16]

reboot your both your Router & KV......then check you have internet access on your pc.

try one of the asian channels like starplus....as their all working

[blackhorse1]

thank you but no luck

I have a new wireless router and am no longer using the virgin modem to which the coaxial cable connected. The new wireless router uses the BT infrastructure (socket on the wall), however, the coaxial that connects to the tv remains the same, the tv set up uses powerplugs to access the wireless router, do i need to reset the powerplugs to connect to the new router?

[lac]

Assume you still have a live VM feed.

[blackhorse1]

I haven't had a virgin tv sub for quite some time, but the KV box used to work connected to the coaxial from outside, the only change made is BB & phone supplier from virgin to Plusnet/BT

[lac]

Thats the problem no live feed,you were able to have VM TV through the BB connection

[Federer16]

if your still getting fta channels then u not been disconnected by vm.

does your powerplugs have some sort of encryptions? im not good with powerplugs , never used them.

[TheCoder]

.....................

[lac]

if your still getting fta channels then u not been disconnected by vm.

does your powerplugs have some sort of encryptions? im not good with powerplugs , never used them.

Sorry, never noticed FTA was available

[blackhorse1]

many thanks all, i shall attempt to reset the powerplug settings because of a new IP address?? and report back, could someone pls remind me how you start afresh in configuring IP address with the kv

yep still get FTA, i assume that means i haven't loss the virgin connection?

[Thebungee]

Hi,

I use Plusnet on a BT landline. If I have any voicemail messages then the dialing tone changes from a steady tone to a pulsing one and this stops the router connecting and makes me lose all encrypted chanels so you may like to try that.

[Federer16]

many thanks all, i shall attempt to reset the powerplug settings because of a new IP address?? and report back, could someone pls remind me how you start afresh in configuring IP address with the kv

yep still get FTA, i assume that means i haven't loss the virgin connection?

no need to configure ip setting on kv as it will automatically get ip settings, as long as all settings are correct on your Router/Powerplugs. you may need to change the encryption on your powerplugs via your pc, to those current encryption ie wep/wpa on your plusnet router.

[tubs]

right just clear this up you will be fine make sure new router is working .then plug cables into kv box pull plug s out of kv and bb for ten sec plug in and turn on it will be fine if not email me and i sort it out for you tubs

[blackhorse1]

Thank you all so very much for all your help

1. reconfigured the encryption on the power plugs
2. powercycled the plugs
3. connected to the wireless network

RESULT!