any one help with data download

[rickymorris]

I'm trying to download data to new box from old box but nothing is happening don't know if doin it right installation data download then sw transfer but it says f.ail on old box how long roughly does it take or percentage bar to move

[lfc321]

I think im having the same problem but im new to the forum so I havent had enough posts.

KJ

[faflefevre]

you need to leave the box your transering sw to powered off.
when you hit download wait 5 seconds then power box on it should then work.