ged astra needs help again WITH 780

[gedastra]

HELLO I DONE THE 780 DOWN LOAD THAT THE GOOD PEOPLE ON THIS FORUM SUGGESTED AND IT WORKED A TREAT , BUT ITS GIVING THE DREADED SCRAMBLED MESSAGE WITCH CAN LAST FOR UP TO A MINUTE AND THEN THE PICTURE RETURNS ,FOR A MINUTE OR TWO AND THEN IT SCRAMBLES AGAIN ,VERY ANNOYING ,,THE ODD CHANNEL SEEMS NOT TO BE EFFECTED BUT MOST CHANNELS GET THE SCRAMBLED SIGNAL , SO IS THERE ANY ONE WHO CAN HELP ME GET THE SCRAMBLED SIGNAL TO STAY AWAY AS I CAN,T WATCH THE BOX WHEN ITS SCRAMBLING ALL THE TIME , I WOULD BE GRATEFUL FOR ANY HELP ,SIGNAL STRENGTH IS AROUND 77 AND THE QUALITY IS 86 SO I DON,T NO WHAT THE PROBLEM CAN BE I LOOK FORWARD TO ANY REPLIES WITH POSSIBLE SOLUTIONS THANK YOU ALL AGAIN

[cactikid]

no shouting on the forum,did you factory reset/rescan from main feed choosing correct provider and net id ? 100% sure,does your box modem and router need a reboot?

[gedastra]

hello thanks for the reply sorry for sounding like a div but im in liverpool and it seems i can only use one provider [not sure if i can name it on here ?] and i dont no what net id to use ??? as the liverpool one only gives me a few channels so ive been using knowsley 1 and knowsley 2 as they seem to give me all the channels ?? but get the dreaded scrambled message every few miutes, so i may be using the incorrect net id as you have now thankfully made me aware of , so if any one out there can tell me the correct net id that i should be using i would be grateful ?

[cactikid]

only way is to get it from a vm box very near to you to be a 100%

[gedastra]

hello thank you my son has a vm box who lives in next street how do i get it from the vm box ??what am i looking at? and what am i looking for and how ?thanks again also how do you put a thanks in the box on the left hand side of the screen to say thank you ??if you can understand what i,m chatting about ,again thank you

[cactikid]

on providers box.
Using your subbed box... Not the KV box.

Press the home button on your VM remote control.
Go to settings.
Then technical stuff.
Your net id is the first item on the list.

[gedastra]

thanks cactikid your a god send on this forum seem to help all and every one, patients of a saint any way your a star have a good night and ill have a look on my sons box and ill let you no thanks again bye

[gedastra]

hello sorry for being a pain but just phoned my son asked him to go press home button on his vm tivo remote and then settings and the first thing should be the net id, sadly he tried that and got as far as home button then settings and then it just says network id 40965 nothing else ??any suggestions ??if not no probs

[cactikid]

i would assume if you scan the correct provider that network id 40965 should be listed.think it might be knowsley 1 also,factory reset/rescan from main feed,i would also ask what setup you are using with the internet.

pressing the thanks button under a persons name bottom on far left will leave a thank you.

[gedastra]

what do u mean by what set up am i using with the internet??

[cactikid]

routers super hub wifi home plugs hard wired=setup

[gedastra]

hello i think i understand that them numbers are next to ie knowsley 1 thanks again

[gedastra]

im using the bog standard super hub modem that vm give me and its wired ?

[cactikid]

super hub is kak you need a wifi router router added and superhub put into modem mode if you are having problems

kv then needs a lan connection to wifi router and from router to superhub,there should be plenty of posts with info somewhere.