Kryptview Not Working HELP PLEASE

[Hangman2]

Hi Please if any one can help. I have a A780 box and have new update and scanned of main feed. Ive tried all scans ie: ntl and all others. The box did work great for about two years but now just say all ready exists EVERY TIME!!! Its driving me mad. Could the box have gone faulty or am I doing something wrong? I do have virgin boxes that work ok so is not weak signal. Last of all can virgin stop the boxes from working now as this has gone since they have been to the house messing with the cables. Any Help would be great.

[jusie]

did you factory reset?

[cactikid]

aye factory reset/rescan is the main fix,but what is the firmware date on box now.

[Hangman2]

Thank you for the replies.
The date is 16/8/2013
software version PV4.2.03
h w v3.0.0
hope this is enough info to help me out cheers

[ASEK]

check ur cabling.

[cactikid]

what area are you in and did you check for area problems

[lenordy]

hangman 2 go into menu instillation s/w update press ok worked for me.

[cactikid]

how as it cant update any further

[lenordy]

perhaps mine needed updating at the time I did it. just trying to help .

[Hangman2]

Hi
I have tried all these things and still nothing.
dont know if I have this right but I think VM are able to block the connection .
i have a bt hub which I'm going to connect to and see what happens.
I will let u all know as soon as I've tried this.
Still if any one has any ideas please let me know.
cheers

[cactikid]

you know you have to have a coaxial cable connection to one side of y splitter to scan on ,other side goes to superhub and from there you need a lan cable connected to box.

[femmy12]

hi hangman have you tried doing a factory default and a rescan aswell as doing the above as i had the same problem. ?

[christchurch]

Hi,i'm in the same area,won't update or do anything.

[Hangman2]

Thanks again to all,
tried bt still nothing give up!!
catkid I have coax on splitter from main feed to the kryptview box and LAN cable from the hub to the box.
this set up did work before until vm guy called around.
They messed with cables so not sure what they did.
let me know if my set up sounds correct.
i have been told they can hear noise from these boxes over the exchange and they add some type of filter to reduce the talk back which makes it difficult to scan channels. Don't know how true this is but it's very strange after they just turned up.

[cactikid]

anybody else have a visit,did you spot any new items where they were working in your house?