no channels on KV A780

[lisa3137]

can anyone help, my kv A870 has been down just got normal tv channels for the last 4 days I have rescanned and its still coming up with scrambled or no channel

[cactikid]

check what firmware is on box first.

[lisa3137]

please can you tell me how to check what firmware it is

[cactikid]

menu-system info ok= should see a date of firmware.

[lisa3137]

hi it says date 16/08/2013, software version kryptview a780 pv4.2.03, h/w version v3.00

[lac]

Most likely an net problem, check lead (if using a Ethernet cable) from router/hub to box there should be a flashing light on the box, if not change cable. Sometimes just rebooting box, router, modem, can fix the problem

[lisa3137]

thank you, its still flashing, but I think maybe it used to flash faster and brighter and I have tried all the above resetting all the router, modem and have scanned the box a few times but still not on, my internet is still working on my pc so maybe its an net problem as I only have channels 1-5 on the box I don't even have freeview ones either

[lac]

From what you say the channels are all there but show "Scrambled or no Video" if showing "No Signal" that would be the VM feed, was a factory reset done at anytime.

[lisa3137]

yes all the channels are there with the description of whats on and the signal strength looks pretty good, but its just shows scrambled or no video on the screen, I have done a factory default setting before I done the scan as that's what the tech guy told me I had to do last time it went of

[lisa3137]

ive ordered a new Ethernet cable now so as soon as that comes ill try that so that can be eliminated

[mdt]

all ok here apart from 1 or 2 like film4+1,regards mdt

[lac]

Try the ethernet cable in another port on the router, factory reset some people after doing a factory reset have lost their NetID and have had a lot of bother getting channels back.

[lisa3137]

i have unplugged all cables and left all the internet of while I have been and done the school run and when I have rewired it back up, the channels have come back on but keep going back of so ill replace the Ethernet when it arrives, thanks so much for your help

[lisa3137]

my channels are still not on they came on for a day and went of I have replaced the Ethernet cable and the only channels I have got are 1-5 the rest are saying that the quality and signal are strong but scrambled or no video on screen - please can anyone help

[lisa3137]

pretty please can anyone help ive rescanned too