no channels on KV A780

[cactikid]

are you on correct net id? does your box and router need powering off for 30 secs then on?

[lisa3137]

sorry im really not technical so when you say correct net id what does that mean where do I find that please and I have switched box, internet, router etc of for 2 hours and left them of but still not come back on

[cactikid]

you need to get that information off a providers box,guessing at net id may not work

[lisa3137]

when you say providers box do you mean outside the house ? ive been and got a number which is on there but not sure if that's what you mean or if you mean something internally, sorry im thick

[cactikid]

no a vm cable box or tivo.
Press the home button on your VM remote control.
Go to settings.
Then technical stuff.
Your net id is the first item on the list.

[lisa3137]

after a long winded attempt at not being able to find the lead then the vm box not coming on because its not been used for a while I have located the id and scanned to the correct one and its still displaying scrambled no video

[cactikid]

have you powered off box and router at rear for 30 secs then on? how are you connected to the internet on kv?

[lisa3137]

yes powered of box and router and am I right in saying im connected by home plugs ? is that what you mean

[astro77]

defiantly sound like a network connection fail, try plugging the Ethernet cable straight from your router/modem straight into the back of your box

Sent from my Nexus 7 using Tapatalk 4

[lisa3137]

ive tried that and guess what it works whoooo so its definitely the home plugs, I did try new home plugs but only changed one so they probably wasn't compatible, thank you very much for your help astro 77 and catcikidd for all your advice along the way xx